Director of 3rd Party Operations
Join a Team That’s Passionate About Making Lives Better!
At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!
TheDirector, Operations works with Senior Management to create the vision of the Company and the type of business philosophy and culture the Company aspires to attain. They are accountable for the overall performance and budget of their multiple client groups/ business segmentation/ cross-geographic footprint (where applicable). They set objectives, analyze metrics, ensure that the company and staff meet goals and provide reliable, efficient support for our clients.
They are also responsible for hiring, training, preparing and motivating their teams to provide excellent service to customers and clients.
What You'll Do:
Work with the President and senior management to create and ensure the Company vision and core values are integrated into our operational strategies.
Ensure the productivity of departments or multiple P-and-L groups so that Company and client goals/ SLAs are met or exceeded
Understand Client SLAs and contractual requirements to ensure we meet objectives – Overall client facing responsibility
Manage all inventory in line with company requirements
Ensure that all necessary facilities and/or tools are available for use by employees
Approve recommendations for hiring, transfer, promotion, or dismissal of staff, as is appropriate
Monitor staffing levels in accordance with the Resource Balancing QAP to ensure that Company resources are being efficiently and effectively allocated
Develop strong client relationships in a professional and appropriate manner, in accordance with the Company's Mission Statement, Promise of Performance, and Company Policy
Manage all client reporting and internal reporting and billing requirements in a timely manner
Performance manage direct reports and overall team to ensure we grow and develop our talent
Develop strategies to enhance productivity or improve processes and procedures
Prepare monthly forecasts, revenue and expenses for portfolios
Motivate staff through established incentive programs or ad hoc contests
Establish work schedules to meet Company and client requirements
Responsible for performance by the firm of its obligations under the SMCR, including implementation and oversight (UK specific)
Champion company core values and other company programs to engage and motivate our employees
Other duties as assigned
This job posting is for an existing vacancy.
Salary:
Starting salary range between CAD 70,000 - 80,000 (Depending on Experience).
What We're Looking For:
Education & Experience
Minimum 5 years experience at a 3rd party BPO company
Minimum High School Diploma or equivalent is required
Certificates/Licenses
Must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if required
AI Use Notice: Bill Gosling Outsourcing utilizes Artificial Intelligence (AI) technologies as part of our hiring and candidate evaluation process. These tools assist our team in reviewing applications and identifying qualifications relevant to the role.
Why Join Us?
Growth Opportunities
:
We believe in promoting from within and providing opportunities for career advancement.
Comprehensive Training
:
We offer extensive paid training to ensure you’re equipped for success.
Team-Oriented Culture
:
Work in a collaborative, supportive environment with peers who are passionate about what they do.
Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance…
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