Regional Director, Operations – Ontario

Regional Director, Operations – Ontario
- Apply Now

Joe Johnson Equipment (JJE) is a leading distributor of public works equipment, providing mobile infrastructure‑maintenance equipment to municipalities and contractors across Canada and the U.S.

Location:

Head Office in Innisfil, ON.

Position Type:
Full Time, Monday – Friday.

Key Requirements:

Regional Travel required 30%-50%.

The Regional Director, Operations will manage the Parts and Service Operations of multiple branches within the assigned region, providing day‑to‑day leadership to the Parts and Service teams, supporting and acquiring customers, and driving new business opportunities to ensure the annual plan is met for each branch. This position reports directly to the Vice President of Operations.

• Completion of a degree in Business Administration or related discipline, or a combination of education, training and equivalent professional experience
• Valid driver’s license with a clean driver’s abstract
• 10+ years’ experience in an operations management role, preferably within the field of Heavy Equipment, Industrial or Agricultural equipment or related industry
• Proven success in leading and managing multiple dealership branches
• Experience working with Municipalities or other government entities
• Solid mechanical aptitude with knowledge of parts and equipment repair processes
• Previous responsibility for managing a P&L and demonstrated ability to achieve financial results
• Advanced experience using MS Office suite and dealer management software
• Experience creating and executing strategic plans that lead the team towards meeting organizational goals
• Experience building and maintaining relationships with suppliers and customers

• Strategic thinking with strong financial and business acumen
• Demonstrates sound judgment and can develop and implement effective business plans
• Superior customer service and communication skills
• Results‑oriented and highly motivated to succeed
• Ability to foster teamwork and motivate, coach and support teams to drive desired results
• Strong time management skills and the ability to effectively manage resources
• Ability to travel as required for business purposes within assigned region

• In collaboration with Manager, prepare annual operating plans, goals and objectives for the Service and Parts departments in each branch
• Provide direction and support to the Parts and Service departments in each branch to ensure they are working in alignment with company objectives and key annual operating plans
• Monitor branch/department goal progress and keep each team updated on progress and key performance indicators
• Implement process improvements, training and other measures as required to improve overall team efficiencies and drive business growth
• Perform account management responsibilities by collaborating with customers to understand their needs and provide effective Parts and Service solutions
• Stay up to date with industry changes that impact the Parts and Service departments and/or customers and communicate applicable information effectively
• Be highly involved in the branch’s day‑to‑day operations and partner with the teams on any challenges needing resolution
• Partner with HR department to hire and onboard new team members
• Conduct regular team meetings with each branch to provide updates and act as the liaison between head office and the branch
• Partner with Sales and PSSR teams to optimize the customer experience and drive business growth in the region
• Assess the market conditions in the region and provide recommendations to the leadership team on strategies and plans to grow market share
• Provide timely feedback to team members and conduct annual performance appraisals
• Ensure a “safety first” culture and ensure all branch operations are conducted in compliance with Health & Safety regulations and policies
• Ensure each facility is well maintained and make recommendations to leadership on capital improvements to ensure a positive and well‑branded customer and employee experience within the facility
• Partner with Marketing department to develop key sales and promotional campaigns for the region
• Provide regular updates to…