Regional Director, Operations – Ontario

Position: Regional Director, Operations – Ontario- Apply Now >
Location: Innisfil

Regional Director, Operations – Ontario
- Apply Now
Joe Johnson Equipment (JJE) is a leading distributor of public works equipment, providing mobile infrastructure‑maintenance equipment to municipalities and contractors across Canada and the U.S.

Location:

Head Office in Innisfil, ON.

Position Type:
Full Time, Monday – Friday.

Key Requirements:

Regional Travel required 30%-50%.

The Regional Director, Operations will manage the Parts and Service Operations of multiple branches within the assigned region, providing day‑to‑day leadership to the Parts and Service teams, supporting and acquiring customers, and driving new business opportunities to ensure the annual plan is met for each branch. This position reports directly to the Vice President of Operations.

Position Requirements

Completion of a degree in Business Administration or related discipline, or a combination of education, training and equivalent professional experience

Valid driver’s license with a clean driver’s abstract

10+ years’ experience in an operations management role, preferably within the field of Heavy Equipment, Industrial or Agricultural equipment or related industry

Proven success in leading and managing multiple dealership branches

Experience working with Municipalities or other government entities

Solid mechanical aptitude with knowledge of parts and equipment repair processes

Previous responsibility for managing a P&L and demonstrated ability to achieve financial results

Advanced experience using MS Office suite and dealer management software

Experience creating and executing strategic plans that lead the team towards meeting organizational goals

Experience building and maintaining relationships with suppliers and customers

Skills

Strategic thinking with strong financial and business acumen

Demonstrates sound judgment and can develop and implement effective business plans

Superior customer service and communication skills

Results‑oriented and highly motivated to succeed

Ability to foster teamwork and motivate, coach and support teams to drive desired results

Strong time management skills and the ability to effectively manage resources

Ability to travel as required for business purposes within assigned region

Position Responsibilities

In collaboration with Manager, prepare annual operating plans, goals and objectives for the Service and Parts departments in each branch

Provide direction and support to the Parts and Service departments in each branch to ensure they are working in alignment with company objectives and key annual operating plans

Monitor branch/department goal progress and keep each team updated on progress and key performance indicators

Implement process improvements, training and other measures as required to improve overall team efficiencies and drive business growth

Perform account management responsibilities by collaborating with customers to understand their needs and provide effective Parts and Service solutions

Stay up to date with industry changes that impact the Parts and Service departments and/or customers and communicate applicable information effectively

Be highly involved in the branch’s day‑to‑day operations and partner with the teams on any challenges needing resolution

Partner with HR department to hire and onboard new team members

Conduct regular team meetings with each branch to provide updates and act as the liaison between head office and the branch

Partner with Sales and PSSR teams to optimize the customer experience and drive business growth in the region

Assess the market conditions in the region and provide recommendations to the leadership team on strategies and plans to grow market share

Provide timely feedback to team members and conduct annual performance appraisals

Ensure a “safety first” culture and ensure all branch operations are conducted in compliance with Health & Safety regulations and policies

Ensure each facility is well maintained and make recommendations to leadership on capital improvements to ensure a positive and well‑branded customer and employee experience within the facility

Partner with Marketing department to develop key sales and promotional campaigns for the region

Provide regular updates to…