Service Manager

Job description:

We are currently looking to hire a SERVICE MANAGER
for our Innisfil, ON client.

We are actively recruiting a Service Manager to oversee our clients Innisfil operations. This individual will be a hands‑on, organized and engaged leader who is responsible for (i) providing guidance and direction to the Service team in alignment with the branch and company Service department objectives, (ii) overseeing the day‑to‑day operations of the Service department and (iii) developing and maintaining strong customer relationships to support continued Service growth in the region.

Branch/

Location:

Innisfil, Ontario

Work Environment:Office

Employment Type:

• 1 vacancy
• Permanent
• Monday-Friday
• Total Rewards:
• Salary range: $100,000 to $115,000 per annum + Annual Bonus Opportunity
• Annual Performance Review with Increase Opportunity
• Group Benefits that are 100% paid for by the Company inclusive of Health, Dental, Life, Disability and Travel coverage
• Vacation & Paid Personal days
• Employer Matching Retirement Savings Plan

Role Responsibilities:

• Manage and oversee the operations of the Service department by monitoring the scheduling, quality, safety and productivity of the team, as well as the satisfaction of customers
• Provide coaching and guidance to a team of Service Technicians, Service Coordinators, Service Writers, and Lead Hands, as applicable, ensuring a productive, engaging and safe workplace
• Maintain oversight of the facility by identifying any deficiencies or repairs and making recommendations to Management
• Create and implement process improvements to maximize efficiency and profitability within the shop
• Provide training or schedule training sessions for the Service team as required to ensure up‑to‑date knowledge and a continuous learning environment
• Monitor and assess employees performance and provide effective feedback
• Identify skill gaps/opportunities within the team and implement effective development plans
• Monitor established KPIs for the department reporting any key variances to Management
• Conduct regular Service department team meetings to review successes, opportunities for improvement, health and safety and process updates/ changes
• Review and assess workload/ resources and make recommendations to Management if changes are required
• Participate in the recruiting and onboarding processes for new Service employees
• Assist with technical work in the Shop or the Field as required to meet productivity targets and customer deadlines
• Effectively problem‑solve any customer concerns or issues
• Conduct frequent customer visits to maintain established accounts and drive new business for the department
• Provide strategic recommendations to Management as to business growth opportunities and support the execution of approved strategies
• Provide technical expertise or demonstrations and training to customers as required
• Review customer accounts in collaboration with accounting to ensure timely billing and payment
• Stay up to date with industry changes that impact Service team and/or customers and communicate applicable information effectively
• Communicate effectively with the Sales and Parts departments to ensure optimal customer experience
• Participate in training and/or industry events as required

Position Requirements /

Qualifications:

Education/Certification:

• Technical College Certificate/Degree preferred but not mandatory
• Valid drivers license with a clean drivers abstract
• Must be able to pass a pre‑employment background check

Experience:

• 3+ years experience as a Service Manager in the field of Heavy, Industrial or Agricultural equipment
• Strong mechanical expertise with knowledge of equipment repair processes
• Strong technical knowledge of hydraulics and electrical systems
• Previous responsibility for a Service P&L and demonstrated ability to achieve results

About You:

• Strong business acumen and demonstrated ability to develop and implement sound business plans and effectively manage resources
• Superior customer service and communication skills
• Ability to motivate, coach and support teams to drive desired results
• Ability to foster teamwork and champion company values
• Extremely organized and proactive
• Ability to plan and execute work…