Supervisor, Seniors Services

POSITION SUMMARY

The Supervisor, Seniors Services functions as a member of the Long Term Care and Seniors Services management team, and is responsible for the day to day supervision, administration, and coordination of the services. This includes associated dealings with the community, clients, families, volunteers, employees and contracted service providers. The Supervisor is responsible for financial performance, operational planning and results with regards to the Seniors Services.

These Services consist of the Life Lease Suites and Garden Homes, Retirement Living apartments, Affordable Housing units, Supportive Housing and the Adult Day Program. The Supervisor oversees community housing admissions, discharges and waitlist management, and is responsible to assist in policy development, and oversees the implementation of all related policies, procedures, guidelines and activities to ensure quality services and sustainable financial strength.

As a valued member of Long Term Care and Seniors Services, the Supervisor, Seniors Services demonstrates a commitment to client safety by providing quality services in accordance with the organization’s mission and vision.

DUTIES AND RESPONSIBILITIES (not listed in order of priority)

1. Under the leadership of the Director, Seniors Services, supervises the operational planning process, supports and achieves long range goals, and manages the operational business plans that are aligned with the Seniors Services vision, strategic plans and goals.

2. Supervises Seniors Services to ensure that they meet all legislative requirements and standards set by the Retirement Homes Act, Residential Tenancy Act ,other applicable legislation and those established through ongoing quality management activities, quality assurance and risk management programs.

3. Maintain high standards of client care. Participates in the long term strategic planning of the department and is responsible for the management of the planning, issue identification and problem solving for day-to-day operations.

4. Assesses and monitors individual requirements for support services, negotiates service agreements and implements services.

5. Maintains an in-depth knowledge of the environment and assesses the tenants and clients’ needs for services.

6. Prepares the necessary business plans and documentation.

7. Interacts extensively with the Director, Seniors Services to assess administrative and financial needs of Seniors Services, and to review policies and procedures to meet the changing needs of the services/programs and clients.

8. Prepares reports, makes recommendations, provide advice/direction and attends Board, subcommittee, management team, public and/or other meetings as required.

9. Ensures contracts are reviewed and updated as required.

10. Ensures that the Seniors Services meet all standards for accreditation and maintains compliance with applicable legislated regulations.

11. Review corporate Mission, Vision, Values and Strategic Directions and contributes to the LTC and Seniors Services annual goals, objectives and standards.

12. Works closely with the County’s Real Estate Team with regard to leased space and changes occurring in ownership of life lease units ensuring proper administrative documents and processes are completed.

13. Works closely with Long Term Care and Contracted Service Providers Management Teams to promote consistent and collaborative programming and services across the campus.

14. Works closely with the County’s Maintenance and Facilities, Fleet and Asset and Procurement teams to manage major facility, fleet and asset management issues, as well as ensure corporate Procurement Policy procedures are followed.

15. Build and maintain positive, collaborative relations with internal service departments and external agencies.

16. Promote community partnerships and support by representing the County of Simcoe in community committees applicable to operations within Seniors Services.

17. Supports and manages financial goals and measures, and supports the ongoing financial performance of the Seniors Services.

18. Supervises the day to day operations of the budget of Seniors Services.…