Director of Third-Party Operations at Bill Gosling

Elevate recovery processes with Bill Gosling Outsourcing as the Director of Third-Party Operations focused on collections and AI integration in a hybrid work model.

This leadership role requires over five years in collections with third-party vendor management. You will shape vendor strategies, enhance performance, and drive continuous improvements in a high-paced BPO environment. Your experience in P&L management and technical solutions will be crucial in transforming our vendor ecosystem.

Key Responsibilities:

• Lead the third-party strategy and vendor portfolio design

• Manage budgets, optimize cost-to-collect, and drive ROI

• Implement performance frameworks for collections and recoveries

• Modernize reporting and data governance structures

• Collaborate with IT on AI tools and automation integration

Requirements:

• 5+ years in collections operations and vendor management

• Senior leadership experience overseeing P&L

• Proven record in transforming third-party programs

• Hands-on expertise with automation and AI implementation

• Strong financial acumen and leadership capabilities

Drive success in a vibrant work environment where your strategies impact client recoveries and overall performance.
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