Operations Director

Position: Bill Gosling Outsourcing: Operations Director
Shape the future of client operations as the Operations Director at Bill Gosling Outsourcing in Barrie, Ontario. This hybrid role emphasizes strategic leadership and team empowerment for recovery excellence.

As Operations Director, you will spearhead operations directly influencing client recoveries and ensure compliance with industry regulations. With a focus on revenue generation, you will liaise with Senior Management and develop high-performing teams. Your leadership will drive process improvements and optimize operational performance across multiple client groups.

Key Responsibilities:

• Partner with management to align operational strategies

• Direct client-facing leadership and support

• Monitor performance metrics and implement improvements

• Manage collections and recovery processes

• Ensure timely and accurate client reporting

Requirements:

• 8+ years in progressive operations roles

• Minimum 5 years in collections and recoveries

• Proven P&L management capabilities

• Strong background in compliance and strategy

• Excellent communication and coaching abilities

Lead recovery-driven operations and foster growth and success at Bill Gosling Outsourcing.
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