Senior Manager, Service Delivery​/Director – Service Delivery Volunteer

Overview

Valued Connections Healthcare is looking to recruit talented, dedicated senior leadership volunteers.

Job Title: Senior Manager, Service Delivery / Director – Service Delivery Volunteer

Reports to: Vice President of Governance

Office: Maureen Campisano, Service Delivery Branch

Employment Type: 15 hours a week,
volunteer.

Position Summary

The Senior Manager or Director of Service Delivery is a talented and skilled volunteer who supports the Vice President and CEO in the Creation, Development, and Management of our customer-facing programs. The Policy Advisor / Director provides strategic advice, program development, and operations management across key portfolios. The ideal candidate is a politically and clinically astute thinker with strong, complex social work/case management experience, exceptional communication and interpersonal skills, and a proven ability to thrive in a fast-paced, high-stakes environment.

This is a volunteer role with potential to transition to paid staff in the new year depending on funding.

Key Responsibilities

Program Development and Standardization

• Design and develop program standardization products, including policies, procedures, standards, and clinical guidelines in collaboration with the Vice President and the Chief Nursing Officer.
• Support the Development of the Branch Business Plan and Branch Budget as part of the development of the overall organizational budget.

Stakeholder Engagement & Coordination

• Engage with client services, public servants, internal departments, and service providers to provide excellent customer service in collaboration with Stakeholder Relations and Community Relations, where appropriate.
• Build and maintain strong working relationships across the broader public sector and relevant stakeholder sectors.

Program Operations

• Support, Lead, and Coordinate Program leaders who manage and deliver the day-to-day case management programs directly on the front line with our case managers.
• Problem Solving, management, and general operational leadership.

Qualifications

Education & Experience

• University degree in public policy, political science, health policy, case management, or a related field.
• Social Services, Healthcare or Case Management program leadership experience is required. Ideally 3+ years.
• Experience in a public healthcare or social services setting is highly preferred.
• Deep understanding of Ontario’s healthcare landscape and government processes.
• Excellent writing and analytical skills with the ability to synthesize complex information into actionable insights.
• Comfortable in a newer program environment, where some days there is a need to build the plane while flying it.
• Collaborative mindset with the ability to influence across levels and work in a highly dynamic team environment.

To Apply

Send your resume with subject line “Service Delivery Application” to venessa.sweet

• Seniority level:
  Director
• Employment type:
  
  Volunteer
• Job function:
  Project Management and Information Technology
• Industries:
  Non-profit Organizations

Scarborough, Ontario, Canada