Director, Diagnostic Services and Project Management

Muskoka Algonquin Healthcare (MAHC) is a multi-site organization that includes the Huntsville District Memorial Hospital Site and the South Muskoka Memorial Hospital Site, and together we provide outstanding, integrated care to support people in living their healthiest lives.
OVERVIEW  Reporting to the Vice President, Strategy, Corporate Services & Chief Financial Officer, the Director, Diagnostic Services & Project Management is responsible and accountable for the strategic leadership, operational performance, and continuous improvement of Diagnostic Services at Muskoka Algonquin Healthcare (MAHC), including Diagnostic Imaging, Laboratory Services, and Central Registration and Scheduling. The Director provides leadership in the planning, development, implementation, and evaluation of these services to ensure the delivery of safe, high-quality, patient-centred care that aligns with MAHC’s strategic priorities, mission, vision, and values.

The Director is also responsible for the oversight of MAHC’s Project Management Office (PMO), providing leadership for the planning, coordination, execution, monitoring, and successful completion of organizational projects and initiatives. In this capacity, the Director ensures effective project governance, resource utilization, risk management, and stakeholder engagement while supporting the achievement of organizational goals and transformation initiatives. Working collaboratively with members of MAHC’s Leadership Team, physicians, staff, and external partners, the Director oversees projects and system initiatives that impact MAHC services, operations, and patient care delivery.

The role fosters strong internal and external partnerships to advance integrated care, improve patient experiences, and support system-wide planning and innovation. The Director champions a culture of excellence, patient safety, quality improvement, accountability, and staff engagement. The position is accountable for ensuring seamless, consistent, timely, and high-quality services across the continuum of care and for leading teams to achieve measurable outcomes that support MAHC’s Strategic Plan and organizational objectives.
ROLE   Provide operational and clinical leadership to support safe, high-quality patient care and patient support services across a 24/7 healthcare environment
Partner with internal leaders, physicians, staff, and external stakeholders to promote integrated, patient-centred care across the continuum
Lead the development, implementation, and evaluation of policies, procedures, standards, and goals aligned with best practices and organizational priorities
Oversee departmental planning, budgeting, and resource management to support strategic and operational objectives
Oversee the planning, execution, and monitoring of the project management portfolio to ensure it is on time, within scope, within budget, and aligned with the hospital's strategic objectives
Monitors program performance, quality indicators, utilization trends, and patient experience data to drive continuous improvement
Support workforce planning, recruitment, retention, performance management, and staff development in collaboration with Human Resources and operational leaders
Foster a culture of teamwork, accountability, communication, recognition, and continuous learning across interdisciplinary teams
Ensure readiness for accreditation activities and compliance with professional, ethical, legal, and organizational standards
Provide leadership in operational risk management, conflict resolution, workload planning, and capital equipment evaluation
Represent the organization on committees, partnerships, and initiatives, while contributing to projects and priorities across multiple sites
QUALIFICATIONS   Bachelor's Degree in related discipline required
Master's Degree in a related discipline is desired
Minimum of 5 years of progressive related clinical experience is required
Minimum of 5 years of progressive leadership experience in a unionized environment
LEAN Six Sigma Green Belt Certified or Project Management Professional (PMP) designation is desired
ADDITIONAL PERKS AT MAHC   Competitive Extended Health,…