Compliance Supervisor

Join us at Inn Services as a Compliance Supervisor and play a key role in ensuring regulatory excellence in water & wastewater services!

Located in Innisfil, Inn Services is an award-winning and progressive organization dedicated to delivering high-quality water and wastewater services to Innisfil and surrounding municipalities. We serve over 13,000 households and manage more than $1.48 billion in infrastructure, operating continuously, 24 hours a day, 365 days a year.

To deliver safe, reliable, and cost-effective water and wastewater services through innovation, while fostering an inclusive, supportive, and community-focused workplace.

To be one of Canada’s most innovative water and wastewater utilities.

Safety
Quality & Reliability
Innovation & Efficiency
Fiscal Prudence
Supportive & Respectful Culture
Community Leadership & Presence

• Comprehensive health and dental benefits
• Defined benefit pension plan
• Employee Assistance Program supporting mental health and well-being
• A collaborative and supportive work environment

Reporting to the Compliance Manager, the Compliance Supervisor provides leadership and oversight to unionized Risk & Compliance Specialists. This role is responsible for supervising daily regulatory compliance activities across drinking water & wastewater systems.

Operating within a unionized environment, the Compliance Supervisor ensures consistent application of the Collective Agreement while supporting staff performance, development, and engagement. The role is primarily accountable for ensuring compliance with applicable Ontario legislation, including the Safe Drinking Water Act, Ontario Water Resources Act, Environmental Protection Act, and all relevant MECP requirements.

This position also leads quality management initiatives, including the implementation and continuous improvement of the Drinking Water Quality Management System (DWQMS) and Wastewater Quality Management System (WWQMS), while overseeing audits, reporting, and technical compliance guidance.

• Provide day to day supervision, direction, and technical guidance to Risk & Compliance Specialists in accordance with the collective agreement.
• Assign work, set priorities, monitor completion of tasks, and ensure consistent application of policies, procedures, and QMS requirements.
• Participate in recruitment, selection, onboarding, and training of team members.
• Address performance concerns, attendance issues, or conduct matters within established HR and labour relations frameworks.
• Support labour management relations by maintaining positive communication with union representatives and escalating concerns to management as appropriate.
• Ensure compliance with applicable employment legislation (e.g., ESA, OHSA, Human Rights Code) and organizational policies.
• Lead, coach, and develop direct reports.
• Manage staff performance through the use of BambooHR, Inn Services’ performance management system.
• Foster a positive, respectful, and compliant work environment consistent with collective agreements and corporate policies.

• Oversee compliance activities related to MDWLs, DWWPs, ECAs, and MECP regulations.
• Validate monitoring, sampling, and operational data collected and documented by unionized staff.
• Coordinate reporting obligations, including Annual Reports, Summary Reports, AWQI responses, bypass reporting, and non-compliance notifications.
• Review and prepare regulatory submissions, ensuring accuracy and timely compliance.

• Support the implementation, maintenance, and continual improvement of the DWQMS and WWQMS.
• Lead internal audits and coordinate corrective actions, preventive actions, and management review inputs.
• Ensure procedures, forms, and operational documents remain accurate, current, and compliant.
• Provide coaching and support to Risk & Compliance Specialists regarding QMS documentation requirements.

• Provide training and guidance on regulations, MECP expectations, and compliance requirements.
• Participate in incident…