Manager of Parts Knowledge Centre
Job in
Innisfil, Barrie, Ontario, L9J, Canada
Listing for:
Federal Signal
Full Time
position
Listed on 2026-08-03
Job specializations:
-
Management
Client Relationship Management
-
Customer Service/HelpDesk
Client Relationship Management
Salary/Wage Range or Industry Benchmark: 95000 CAD Yearly
CAD
95000.00
YEAR
Job Description & How to Apply Below
Location: InnisfilManager of Parts Knowledge Centre
Innisfil, Ontario
About the Role:
We are seeking an experienced Manager, Parts Knowledge Centre to lead our Parts Account Representatives team and support customers across Canada and the United States. This role is responsible for driving exceptional customer service, operational excellence, and business growth through effective parts support and solutions. The successful candidate will oversee daily operations, develop team members, manage key customer relationships, and collaborate with cross-functional teams to enhance the customer experience.
Strong leadership skills and knowledge of heavy equipment, truck, and chassis parts are essential.
What You’ll Do:
Lead, coach, and develop a team of Parts Account Representatives to achieve performance and service goals.Foster a positive, collaborative, and customer-focused team culture.Serve as the primary escalation point for complex customer inquiries and issues.Build and maintain strong relationships with key customer accounts across Canada and the United States.Ensure timely and accurate processing of customer orders, quotations, and parts inquiries.Oversee daily Parts Knowledge Centre operations and ensure service levels are consistently achieved.Monitor team performance metrics and implement improvements to enhance efficiency and customer satisfaction.Collaborate with Parts, Sales, Service, Inventory, and Branch teams to support operational effectiveness.Identify opportunities to grow parts sales and support business development initiatives.Analyze operational and customer data to identify trends, risks, and opportunities for improvement.Lead continuous improvement initiatives to enhance service quality, productivity, and customer experience.Promote a strong safety culture and ensure compliance with company policies, procedures, and safety requirements.Total Rewards:
Base salary range: $80,000.000 to $95,000.00 annuallyAnnual Bonus OpportunityAnnual Performance Review with Increase OpportunityGroup Benefits that are 100% paid for by the Company – inclusive of Health, Dental, Life, Disability and Travel coverageVacation & Paid Personal daysEmployer Matching Retirement Savings PlanPosition Details
Location
:
Innisfil, OntarioStatus
:
PermanentPosition Type: Managerial, salaried position and may be exempt from overtime provisions under the Ontario Employment Standards Act.Schedule: Monday-Friday - occasional extended hours may be required based on operational needs.Vacancy Type: Existing vacancyDirect Reports: 5-10 reportsTravel: 2-5%What You Bring:
Proven leadership experience in a call centre, parts, customer service, or other customer-facing technical environment.Strong experience managing customer accounts and resolving escalated customer issues.In-depth knowledge of heavy equipment, truck chassis, and replacement parts.Experience with CRM platforms, inventory management systems, and related business technologies.Demonstrated ability to lead, coach, and develop teams, including remote or geographically dispersed employees.Strong analytical, problem-solving, communication, and relationship-building skills, with the ability to manage multiple priorities in a fast-paced environment.Proficiency in Microsoft Office SuiteExperience with operational excellence or continuous improvement initiativesBilingualism (English/French) is considered an assetAdditional Requirements:
Post-secondary diploma in Business, Sales, Supply Chain, or a related field, or an equivalent combination of education and experience.Valid passport, or the ability to obtain one, with the ability to travel within Canada and the United States as required.Valid driver's license and an acceptable driver's abstract in accordance with company policy.Successful completion of a pre-employment background check, satisfactory to the Company.Work Environment:
Shop, yard, warehouse, and office settingsWho We Are:
Joe Johnson Equipment (JJE) is a leading distributor of public works equipment across Canada and the U.S. We support municipalities and contractors with equipment such as vacuum trucks, refuse and recycling vehicles, street sweepers, and sewer inspection…
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