Parts Knowledge Centre Manager at Joe Johnson Equipment

Location: Innisfil

Elevate customer service as a Parts Knowledge Centre Manager with Joe Johnson Equipment in Innisfil, Ontario. Lead a team to deliver solutions across Canada and the U.S.

In this managerial position, you'll oversee a dynamic team of Parts Account Representatives while fostering operational excellence and customer satisfaction. Your leadership will drive growth through effective parts support, helping to resolve customer inquiries and maintain strong relationships with key accounts. This role requires a mix of technical expertise in heavy equipment and exceptional interpersonal skills to enhance the customer experience.

Key Responsibilities:

• Lead and develop a team of Parts Account Representatives

• Handle complex customer inquiries and issues

• Build and manage strong customer relationships

• Ensure accurate processing of orders and inquiries

• Collaborate across teams for operational success

Requirements:

• Proven leadership in customer service or call centre setting

• Knowledge of heavy equipment and parts

• Experience with CRM and inventory systems

• Strong communication and problem-solving skills

• Relevant post-secondary education or experience

Drive excellence in parts support while enhancing customer satisfaction with Joe Johnson Equipment.
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