Employer Consultant - Developer

FOCUS Community Development Corporation Job Developer - IESD

Reports To: Program Manager / Team Leader

Location: Angus Office, New Tecumseth, Essa, Wasaga Beach and surrounding areas Alliston, Angus, and Wasaga Beach office

Position Profile: The Job Developer will promote the full suite of FOCUS employer services and focus on outreach to the local business community to increase job opportunities for FOCUS’s clients. Reporting to the Program Manager, the Job Developer will support those job seekers furthest from the labour market and who have challenges connecting to sustainable employment. The position will place candidates in job opportunities appropriate to their goals and will develop accommodation strategies in consultation with the employer to support job retention.

As a member of the FOCUS Employer Services Team, the Job Developer builds trust relationships with members of the business community by meeting their recruitment needs, thereby increasing job opportunities for program participants. This position will cultivate new employer contacts while maintaining positive relationships with existing employer partners.

• Customer: All telephone calls are returned within one business day (24 hours). All voicemail returned within one business day (24 hours). All emails acknowledged within 2 business days (48 hours). Customers will have a scheduled appointment within 1 week of contact. Active outreach to the business community to create positive relationships with employers to facilitate job placements and support job retention for job seekers in the Integrated Employment Service.
• Operational Performance: Ensure that timely follow-up contact is completed for every client and that information and required documents are uploaded within 24 hours of contact. Client case notes and required client/employer documentation are up to date on multiple platforms, including ES Cases and internal tracking sheets. Effectively negotiate placement opportunities with employers and provide client support funding to fully utilize budgets based on the client and employer's eligibility for funding.
• Program Outcomes: To meet all program targets (intake numbers, outcomes, customer satisfaction, etc.) per our funding agreements. These targets will be clearly defined at the beginning of each fiscal year in consultation with the Executive Director.

• Dual Customer
  - Client &
  
  Employer:
  
  
  • Direct Client Assistance:
    1) Utilize solution-focused techniques and trauma-informed practices in all service provisions.
    2) Meet with clients, in-person or virtually (where required), to conduct initial job development intake appointments in collaboration with the Employment Consultant and Social Assistance Case Worker.
    3) Maintain ongoing contact with all clients in-person or by phone, email, or text, share regular job leads, provide positive reinforcement and support, and stay updated on their employment status.
    4) Coach clients in employer expectations, job site and position requirements and appropriate workplace behaviour relative to job retention.
    5) Participate in coordinated case management with the Employment Consultant and the Social Assistance Case Worker to ensure that appropriate supports and workplace accommodations are in place for clients and develop job retention strategies for the client and employer.
    6) In coordination with the Program Manager, move clients into the Outcomes phase once they have achieved goals in EAP for job retention monitoring based on approved IESD program outcomes and conduct a Customer Service Survey with the client.
  • Employer Engagement and Support: a) Act as a point of contact for employers, providing information about all FOCUS Employer Services. b) Conduct outreach to employers to develop appropriate placement and/or job opportunities for clients. c) Provide information, training, and support to employers in using the FOCUS job board to post jobs and meet identified training needs. d) Provide resources to employers regarding labour market information, health and safety, the Employment Standards Act, etc.
    
    e) Conduct evaluation of worksites to ensure the safety of…