Field Operations Contract Manager

Overview

FIELD OPERATIONS CONTRACT MANAGER

About TelMAX Inc. Based in York Region, telMAX is a private equity-backed all fibre digital infrastructure platform that provides a 21 st century alternative to traditional telecom networks. Recognized for four consecutive years as Canada’s Fastest ISP with an industry-leading net promoter score of over fifty, telMAX is continuing its rapid growth plan to bring its all-fibre network to residential and business customers across Southern Ontario.

The Field Operations Contract Manager is responsible for the technical oversight and quality control of subcontracted telecommunications installation work supporting residential, business, and multi-dwelling unit (MDU) fibre deployments. The role requires direct, hands-on experience in FTTH environments and the ability to independently assess, inspect, and resolve complex field installation issues. The position operates with limited supervision and serves as a technical authority and escalation point for subcontractor-performed installation work.

Accountability includes ensuring installations meet approved designs, safety requirements, regulatory obligations, and internal quality standards.

• Administer and enforce subcontractor agreements related to fibre and broadband installation work.
• Oversee subcontractor execution of residential, business, and MDU fibre installations to ensure compliance with technical specifications and installation standards.
• Inspect completed and in-progress installation work to verify quality, workmanship, and adherence to approved designs.
• Identify installation deficiencies and direct corrective actions to address quality or compliance issues.

• Provide technical oversight and guidance related to cabling, splicing, and fibre installation practices.
• Serve as the escalation point for complex field issues affecting live or pending customer installations.
• Diagnose and resolve installation challenges related to infrastructure readiness, access limitations, or workmanship deficiencies.
• Conduct site assessments to confirm installation feasibility and compliance with engineering and construction requirements.

• Coordinate installation activities for small to mid-scale field deployment projects.
• Track installation progress against defined timelines and flag risks that may impact service delivery.
• Ensure subcontractor work aligns with approved schedules, scope, and cost controls.

• Apply established quality control processes to subcontracted installation work.
• Monitor compliance with telecom safety standards and regulatory requirements.
• Identify operational risks related to installation quality or subcontractor performance and implement mitigation measures.
• Participate in post-installation reviews to identify recurring issues and recommend corrective actions.

• Maintain accurate records of subcontractor performance, site inspections, deficiencies, and corrective actions.
• Prepare operational reports related to installation quality, field issues, and subcontractor compliance for internal review.
• Prepare daily productivity reports for upper management

• Regular site visits in varying and sometimes unfavorable conditions
• Combination of office-based and field-based work with limited flexibility
• Availability for on-call support, including evenings and weekends as required
• Mandatory in-person attendance with no remote work option

• Extensive experience in telecommunications field operations.
• Demonstrated hands-on experience in FTTH installation environments, including fibre cabling and splicing practices.
• Experience overseeing or inspecting subcontracted telecom installation work.
• Strong working knowledge of telecom installation standards, safety requirements, and regulatory compliance.
• Proven ability to independently assess field installation quality and resolve technical issues.
• Experience supporting residential, business, and MDU telecom installations.

• Postsecondary education in Telecommunications, Engineering Technology, Construction Technology, or a related field.
• Project coordination or technical certification related to…