Global Product Service Support Engineer, Core Histology - ONSITE
Listed on 2025-11-25
-
Engineering
Biomedical Engineer, Medical Device Industry, Hardware Engineer
Global Product Specialist - Core Histology (ONSITE)
Leica Biosystems is seeking a highly technical, customer‑focused Product Specialist to support our Core Histology portfolio in Deer Park, IL. The role requires deep product knowledge, global service collaboration, and the ability to drive product excellence across our worldwide customer base.
Key Responsibilities- Serve as a technical subject matter expert (SME) for Leica Biosystems’ Core Histology instruments and consumables, supporting global service teams.
- Provide Tier 3 support for field service engineers and technical teams, resolving escalation cases and driving issue resolution.
- Contribute to product development and design change processes, ensuring serviceability and support readiness.
- Develop, maintain, and deliver global service training programs and service documentation.
- Analyze field performance data and customer feedback to identify and drive product and process improvements.
- Bachelor’s degree in Life Sciences, Engineering, Mechatronics, or a related technical field; 5+ years of technical support, service engineering, or product training experience in the medical device or diagnostics industry.
- Proven experience supporting Leica Biosystems instruments or core histology‑based instruments (tissue processors, stainers, cover slippers) and familiarity with associated consumables and workflows.
- Demonstrated ability to learn and support complex instrumentation and consumables in regulated environments.
- Excellent verbal and written communication skills, with the ability to explain complex technical concepts to diverse global audiences in professional English.
- Experience developing service documentation and delivering technical training in both virtual and hands‑on formats.
Physical Requirements
- Up to 25% domestic travel, with occasional international trips; overnight stays may be required.
- Valid driver’s license with an acceptable driving record.
- Regulated environments (ISO 13485, GMP) and compliance knowledge in medical device or diagnostics settings.
- New product development (NPD) or design change projects, particularly in a service or support capacity.
The annual salary range for this role is $95,000.00 – $. This role is also eligible for bonus/incentive pay. Leica Biosystems offers a comprehensive benefits package, including medical/dental/vision insurance, paid time off, and a 401(k) plan.
Equal Opportunity StatementLeica Biosystems, a Danaher operating company, is an equal opportunity employer. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. For more information, visit
#J-18808-Ljbffr(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).