Case Manager - Residential

Case Manager - Residential

Department: Behavioral Health

Employment Type: Full Time

Location: Barrington - OCR

Reporting To: Sabrina Hicks Bissonnette

Case Manager – a one‑on‑one role focused on promoting independence and quality of life for psychiatrically disabled residents in a treatment environment.

Build Meaningful Relationships

You’ll work directly with residents to understand their individual needs, strengths, and goals. Through compassionate assessment and ongoing collaboration, you’ll help create personalized pathways toward greater independence and wellbeing.

Teach and Empower

From household management to nutrition to daily living skills, you’ll be both teacher and coach. You’ll help residents build the practical life skills they need while encouraging their growth every step of the way. You’ll monitor medications, ensure household safety, and create structures that support healing.

Be an Advocate and Bridge

You’ll serve as a vital connection between residents and the broader community working with families, healthcare providers, and support systems to ensure holistic care. You’ll advocate for your clients and help them navigate complex systems with dignity.

Collaborate and Grow

As part of a multidisciplinary team, you’ll contribute to treatment planning, participate in quality improvement initiatives, and engage in ongoing training. We’re committed to your professional development because when you grow, our entire community benefits.

We’re looking for someone who brings both heart and skill to this work. You need to be genuine, committed, and willing to show up fully for the people we serve.

You bring compassion and respect.

You see the person before the diagnosis. You understand that everyone’s journey is different, and you honor each individual’s experiences, culture, and identity.

You’re a natural collaborator.

You thrive in team environments and understand that the best outcomes happen when we work together with colleagues, families, and most importantly, with the residents themselves.

You’re patient and resilient.

Recovery isn’t linear. You understand that progress takes time, setbacks happen, and your steady presence makes all the difference.

You communicate with care.

Whether you’re listening actively to a resident’s concerns or documenting care plans, you express yourself clearly and thoughtfully.

You’re committed to growth.

You approach this work with humility and curiosity, always looking to learn and improve.

Required qualifications:

• Associate’s degree in a Human Services field (Bachelor’s preferred)
• Valid driver’s license and good driving record
• Ability to perform physical tasks including lifting up to 25 pounds, standing, walking, and assisting with daily living activities

Experience working with psychiatrically disabled individuals is valued but not required—we’re committed to supporting your development in this field.

Comprehensive Benefits

• Medical and dental insurance with generous employer subsidization
• Vision insurance and flexible spending accounts
• Retirement plan with up to 3% employer match
• Employer-paid life insurance
• Generous paid time off including vacation, holidays, personal days, and sick time

Investment in Your Growth

• Tuition reimbursement to support your educational goals
• Center‑paid training and continuing education opportunities
• Ongoing professional development in trauma‑informed care and community‑based treatment
• Employee assistance program and mileage reimbursement

We strongly encourage applications from people of all backgrounds, experiences, and identities. We’re committed to building a diverse team that reflects the communities we serve. If you’re excited about this opportunity but don’t meet every single qualification listed, we still encourage you to apply. Your unique perspective and lived experience may be exactly what our team needs.

East Bay Community Action Program is an equal opportunity employer committed to creating an inclusive environment for all employees.