It Specialist; Substitute Pool

This is a continuous recruitment for an applicant pool to fill part-time, substitute, temporary, or hourly assignments on an as needed basis.

Substitute compensation will be calculated using step 1 of the level the classification is placed on the Classified Salary Schedule.

Under the direction of an assigned supervisor, the Information Technology (IT) Specialist provides technical support to employees and students by diagnosing, troubleshooting, repairing, installing, and maintaining computers and related hardware, software, mobile devices, and peripherals in physical and virtual environments, including computer labs and Hy Flex environments. Assists with hardware and software procurement, licensing compliance, and asset management. Performs network and operating systems maintenance functions following established procedures.

Performs IT asset management.

• Responds to help desk tickets, incoming calls, walk‑ins, and emails regarding computer related hardware and software problems and provides follow‑up support. Assists end‑users with access difficulties, operating system and software malfunctions, and hardware repairs on laptops, PCs, virtual machines, mobile devices, and peripheral equipment.
• Provides assistance to employees and students on using computer and software programs including remote access, and use of peripheral equipment.
• Troubleshoots and performs various technical computer and peripheral repair duties that include diagnosing system failures, repairing or replacing parts, and testing.
• Creates and deploys images; develops scripts to automate processes; plans, schedules, and completes computer refresh projects. Tests and configures applications and new software functionalities to applicable servers and platforms.
• Provides technical support for computer labs on campus and off campus sites. Installs and maintains computers, peripherals, and software applications, including specialized systems to meet the Americans with Disabilities Act (ADA) requirements.
• Provides technical support to desktop, remote, and network connectivity issues. Performs hardware and software tests using diagnostic and testing equipment.
• Communicates with vendors as needed to resolve technical issues.
• Provides print server maintenance and troubleshooting by creating printer queues, uploading printer drivers, and assigning users to printers.
• Assists in troubleshooting to resolve network hardware and operations problems, including connectivity, internet access, electronic mail, and file servers.
• Delivers, installs, and configures computers, VoIP devices, software applications, docking stations, printers, scanners, and other peripheral equipment. Sets up video conferencing equipment and administers conferencing software. Installs cables, IP cameras, wireless access points, Wi‑Fi, network cards, and other networking components.
• Coordinates, installs, and configures network components including computers, printers, cabling, phones, servers, and user accounts.
• Provides guidance regarding instructional strategies for integration of technology in instruction. Provides technical support to students.
• Develops and maintains internal media servers for campus‑wide informational monitors. Coordinates IT support for events/productions with the event Manager.
• Monitors security tools to reduce the risk of a security breach and improve efficiency of the network security infrastructure. Troubleshoots malware, ransomware, phishing, and other viruses. Conducts IT security training to employees and students.
• Installs, configures, patches, upgrades, and maintains computer operating systems and software while ensuring compliance and compatibility with the network. Modifies software and analyzes software needs for modernizing processes and expansions.
• Provides Hy‑Flex support for classrooms, and audio‑visual support for conference rooms and events. Installs, configures, and maintains portable units. Sets up and tests audio, visual, and associated equipment for campus events.
• Keeps and maintains records of average response time, mean time to repair, end‑user satisfaction, and the number of problems resolved…