Branch Banking - Client Consultant

Job Summary

Position:
Branch Banking - Client Consultant I.

Location:

Barstow, CA 92311. The Branch Banking Client Consultant I delivers front‑line client service and transactional support by welcoming clients, identifying their needs, and performing teller functions and financial transactions in an accurate, efficient, and friendly manner to support their financial goals. This role contributes to branch success by maintaining operational accuracy and risk standards while supporting sales performance through introductions, client education, and collaboration with branch teammates.

The role exists to create a positive and trusted branch experience where clients feel supported, informed, and connected to the right financial solutions while their everyday banking needs are handled accurately and efficiently. It also supports branch growth and service goals by balancing teller transaction execution, client engagement, timely problem resolution, and adherence to bank policies, procedures, and regulatory requirements.

• Sales Performance:
  Support team efforts to achieve growth targets in financial performance (all teller‑related functions) and primary client acquisition. Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiatives.
• Client
  
  Experience:
  
  Provide a positive client experience by assisting with account questions, problems, and/or complaints and resolving them in a timely and effective manner. Deliver client engagement and education. Meet behavioral activity goals as defined by Retail Leadership, including introductions.
• Risk Management:
  
  Deliver timely and accurate daily financial transactions; strive for no controllable preventable losses. Understand and adhere to all applicable bank policies and regulations.
• Additional Accountabilities:
  Perform special projects, additional duties, and responsibilities as required. Consistently adhere to regulatory and compliance policies and standards linked to the job and complete required compliance trainings. Maintain compliance with applicable federal, state, and local laws and regulations.

• Education:
  
  High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Experience:
  
  Less than 2 years of customer service and sales experience. Preferred:
  Experience in Financial Services Industry.
• Competencies:
  • Action‑oriented – Enjoys working hard, is full of energy, and pursues results with a sense of urgency.
  • Business Acumen – Knows products and understands our sales process, is aware of market strategies, and motivates customers.
  • Approachability – Easy to approach, talks warmly, builds rapport, and is patient.
  • Problem Solving – Uses rigorous logic and methods to solve difficult problems, listens, and gathers information effectively.
  • Priority Management – Uses time effectively, eliminates roadblocks, and focuses on what matters.
• Physical Demands (ADA):
  Moderate exertion, standing, sitting, walking, driving, and infrequent lifting.

Flagstar is an Equal Opportunity Employer. We are committed to providing clear and accurate compensation information in accordance with applicable laws. Flagstar provides teammates access to a variety of benefits, including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. If you need assistance completing your application or requesting a reasonable accommodation, please contact

Pay Range: $17.00 - $22.55 per hour. Benefits include medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program.