Lead Events & Visitor Services Associate

Who We Are:

Founded in 1891 by a group of visionary volunteers, The Trustees of Reservations (The Trustees) is the Massachusetts' premier conservation and preservation organization. The Trustees’ preserves, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts. Our properties are open to all, and we thrive by involving as many people as possible in all that we do.

We aim to protect special places for future generations to enjoy in perpetuity, and have helped protect more than 50,000 acres, including 27,000+ acres on more than 120 reservations that are open to the public. As a non-profit conservation organization, we are funded and supported entirely by our visitors, supporters, volunteers, and our 100,000 Member households. We encourage you to learn more about The Trustees on our website,(Use the "Apply for this Job" box below)..

Hourly Rate: $20.00 - $22.00

Hours per week: 25

Job Classification:
Nonexempt, Part-Time, Limited Term

Job Type: Onsite

Duration:
April 30 - November 10

Schedule:

Evening and weekend availability required

Location:

de Cordova Sculpture Park and Museum, Lincoln, MA

We are looking for a personable and confident professional who enjoys working with people! The ideal candidate to join our Visitor Services & Events team is self-motivated, familiar with event management, and passionate about art, nature and culture. We would love a candidate who has experience in the wedding and event industry, but we are willing to train the right person.

As a Lead Events & Visitor Services Associate, you will work to further the mission of The Trustees and preserve our special place forever by providing superior customer service during each daily visit, program, and event at de Cordova Sculpture Park & Museum. This role has a primary focus supporting Special Events and will be responsible for the safety and security of the site and for late night closing of the buildings and grounds after events.

While working security, at the visitor station, or at the front desk:

• Provide visitors with a warm welcome and offer guidance as needed regarding Park Admissions and way finding.
• Oversee guest interactions with exhibitions in the sculpture park and museum.
• Ensure museum policies are followed and respectfully address errant behavior.
• Welcome all visitors while finding opportunities to generate new memberships through visitor engagement.

While supporting event space preparation, vendor and client relations, and event execution:

• Under direction of Event Manager, prepare and organize event spaces and inventory.
• During events, coordinate with vendors and assistants needed, while ensuring de Cordova standards are in place.
• Act as main facilities contact during event, with thorough knowledge of lights, tents, in-house AV and all event space infrastructure.
• Provide exceptional customer service when working with clients throughout the delivery of their event.

This is a part-time, limited term, nonexempt position working 25 hours per week reporting directly to the Visitor Services & Security Manager.

• Associate’s degree or equivalent work experience.
• 1+ year of experience working with events and facilitating operations. Public facing customer service experience is preferred.
• Flexible schedule including nights and weekends. Some events end at 11pm, shifts may extend to 12am-1am on some weekends.
• Experience with AV systems is preferred.
• Exercise good judgment and decision-making skills, and the ability to manage time effectively and prioritize meeting deadlines is required.
• Effective and concise communication skills, both in person and with written materials.
• Ability to respond to escalated situations and behaviors in a calm and rational manner and think on your feet to solve problems and troubleshoot under pressure.
• Excellent external and internal customer service skills.
• Experience working in catering or facilities management is preferred.
• Must be personable and enjoy working with people using patience, courtesy, and kindness.
• Attention to detail is imperative.
• Abil…