Service Center Representative - Bartlesville, OK ON-SITE

Service Center Representative – Bartlesville, OK ON-SITE

Location:

Bartlesville, OK – 117 W 5th St., 3rd Floor (corner of 5th and Keeler)

• Join a respected, rapidly growing insurance organization
• Make a real difference by guiding people through life’s most important moments
• Build your expertise in insurance operations and customer service
• Thrive in a supportive, team‑focused environment with clear paths for growth and advancement

Step into a vital role at the heart of the insurance claims process. As a Customer Experience Specialist, you’ll be the first point of contact for policyholders during some of their most important moments. Your mission is to provide clear, compassionate, and knowledgeable support—ensuring every caller feels heard, informed, and confident in the process.

• Act as primary liaison with callers; follow client specifications in assisting with questions and solving problems related to the claims application and servicing processes.
• Educate and inform the customer via multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status.
• Explain claimant/caller requirements and benefit plans, documenting all required details of the call in a concise professional manner.
• Enter verbal and written application information that meets both internal and external customer requirements accurately into the claims management system.
• Assign new claims to the appropriate claims handler.
• Direct customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
• Attendance during scheduled work hours is required.

• Perform other duties as assigned.
• Support the organization’s quality program(s).

High school diploma or GED required. College courses preferred.

At least one year of customer service experience (insurance or call center experience preferred).

• Knowledge of medical terminology
• Understanding of claims management
• Strong communication skills with the ability to explain complex information clearly
• Proficiency with Microsoft Office and the ability to navigate multiple systems simultaneously
• Strong organizational skills
• Familiarity with insurance terminology and claims processes
• Ability to multitask in a fast‑paced environment
• Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
• A collaborative mindset with the ability to work independently when needed
• Ability to meet or exceed performance competencies

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:
Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work‑related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.

Physical:
Computer keyboarding, travel as required.

Auditory/Visual:
Hearing, vision and talking.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace.