Seasonal Customer Service Representative

Job

This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to client inquiries or issues.

• Assist customers with product questions, ordering, order tracking, complaints and problems
• Enter orders into system for billing and delivery
• Prepare quotes and coordinate mailings of literature and samples
• Coordinate delivery schedules with dispatch
• Retrieve needed information for credit department
• Issue credits or debits accurately when applicable
• Set up new customers for sales force
• Answer incoming calls
• Take sales orders from sales representatives and customers by phone, fax, and email
• Run credit card and check approvals
• Categorize, file, and maintain paperwork for audit purposes and file all customer records
• Print and distribute e-mailed customer purchase orders
• Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed

• High school diploma / equivalent or comparable in related experience
• Detail oriented
• Good with basic math
• Skilled in Microsoft Office suite
• Good organizational and problem-solving skills
• Experience with a multi-line phone system
• Attention to detail
• Pleasant phone personality
• Ability to multi-task
• Ability to sit for extended periods of time
• Ability to perform repetitive motions of the wrist, hands, and fingers to use a computer and keyboard
• Bending and some lifting
• Extensive writing
• Extensive phone and radio use
• Tasks can be very repetitive
• Slight lifting of ship tickets and overnight packages

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

Oldcastle APG, a CRH Company, is an affirmative action and equal opportunity employer. EOE/Vet/Disability.

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.