Field Service Representative; PEMB

Cornerstone Building Brands is looking for a Field Service Representative to join its Field Service team. Our Field Service Representatives are involved with the day-to-day activities of providing and maintaining customer relations through timely and thorough responses to all post-shipment inquiries. You will report up to the Manager, Field Services.

• Provide feedback and data of all reoccurring issues.
• Provide a strong focus of customer service with timely responses regarding inquiries from Builder organization.
• Develop and maintain customer relations by seeking customer feedback, both external and internal, to ensure continuous improvement takes places to improve overall performance.
• Communicate/coordinate technical issues in support of customer needs.
• Undertake all customer support tasks in external facilities.
• Guarantee that the work progress accurately follows the agenda.
• Perform troubleshooting and strive to resolve issues.
• Produce frequent and analytical service reports.
• Coordinate with departments for root cause and/or solutions in support of customer needs.
• Discern customer needs and offer advice or recommendations.
• Formulate relationships of trust with customers.

• High School diploma or equivalent experience required.
• Technical education, certification or experience preferred.
• Must have knowledge of PEMB and the ability to read blueprints.
• Prefer previous experience in at least two of the following areas:
  • Previous building erection experience (5+ years)
  • Previous experience in the PEMB industry performing drafting or engineering tasks (5+ years)
  • Previous experience in PEMB manufacturing (5+ years)
  • Previous Field Service/Customer Service experience (5+ years)
• PEMB experience is highly desired.
• PC competent (including Excel, Word, and Access).
• Excellent communication skills (oral and written).

The US base salary for this full-time position is $67,000–$85,000, plus medical, dental, vision benefits starting day 1, 401(k) and PTO.

• Medical, dental and vision benefits starting day 1
• PTO, paid holidays, FSA
• Life insurance, LTD, STD
• 401(k)
• EAP, discount programs, tuition reimbursement, training and professional development

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran.

California Consumer Privacy Act (CCPA) of 2018

Must be at least 18 years of age to apply.

All your information will be kept confidential according to EEO guidelines.