Dispatcher, Customer Service​/HelpDesk

Salary: $40,060.80 Annually

Provides prompt and accurate dispatching of the multiple police, fire, or related emergency response agencies through two-way radio; receives and disseminates emergency and non-emergency calls for service from citizens on the telephone; provides emergency medical dispatch to citizens on the telephone in case of a medical emergency; operates OLETS, NLETS, and NCIC communication systems. Based on the duties and responsibilities outlined in this job description, this position is considered safety sensitive.

• Answers emergency and non-emergency voice and TDD calls from the public; determines the nature of the call; determines action required to appropriately deal with call.
• Dispatches the appropriate agency to the scene through use of radio and computer aided dispatch system; coordinates multi-unit response calls.
• Dispatches additional support personnel as required depending upon the situation.
• Maintains records on specific times associated with each call dispatched on service cards.
• Monitors radio communications; alarm devices and video cameras.
• Maintains awareness of available response units in order to dispatch calls appropriately, efficiently, and provide for officer safety.
• Operates OLETS, NLETS, and NCIC communication systems; types, files, and/or maintains records and logs in connection with assignments.
• Enters data into department computer.
• Monitors equipment for functional performance.
• Assists callers with non-emergency situations, such as giving office hours and directions to various agencies.
• Performs other related duties as assigned.

• High school diploma or GED; or, any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.
• OLETS Certification.
• A.P.C.O.
• EMD Certification.