Financial Operations Specialist

The Financial Operations Department ensures the smooth operation of financial processes. Responsibilities include processing card transactions, handling ACH, wire transfers, checks, EFTs. As well as responding to inquiries, reviewing transactions for fraud, ensuring regulatory compliance, and proactively resolving issues across transaction types. The position ensures secure accurate fund flow, making decisions in a fast-paced environment with attention to detail, policy adherence, and timely completion of tasks

The May include any and/or all of the following:

• Answer questions and assist team members and staff from other departments regarding member issues, resolving concerns or directing them to the appropriate individuals for assistance.
• Actively listen and respond to member inquiries, suggestions, requests, and concerns.
• Conduct account maintenance, including processing credit card payments, special requests, transfers, effective date payments, cash advances, refunds, adding authorized users, credit limit increases, and other related tasks.
• Process name and address changes and sort and distribute departmental mail.
• Review and process morning check files, including check adjustment requests from the Federal Reserve.
• Execute ACH functions, including completing ACH transactions, investigating and resolving ACH exceptions, monitoring for fraud or suspicious activity, and processing member requests for ACH authorizations, cancellations, stop payments, and unauthorized debits (in compliance with Reg
  
  E).
• Process the daily Skip A Pay report, editing prior ACH authorizations from members.
• Process Federal Reclamations, ensuring compliance with regulatory requirements.
• Analyze and process daily incoming and outgoing wire transfers, applying risk assessment techniques to mitigate potential fraudulent activities.
• Review wire transfer requests for accuracy, completeness, and compliance with regulatory requirements.
• Collaborate with internal departments, financial institutions, and members to resolve wire transfer inquiries and issues.
• Review and evaluate external transfer limit increase requests from members up to $25,000.
• Manage garnishments, levies, and child support processes, ensuring compliance and risk mitigation.
• Process reports for Courtesy Pay Repayment plans. Conduct maintenance as necessary including payments, payoffs or charge offs for courtesy pay repayment plans.
• Develop and apply the ability to assess account activities for unusual or suspicious behaviors to minimize risk to the credit union or members and report to the Fraud Department.
• Process lost or stolen cards, requests for maintenance, PINS, and replacement plastics.
• Balance credit card payments received by lobby personnel and monitor negative balance accounts, taking appropriate actions as needed.
• Input new credit card accounts and process credit card applications, sending letters and disclosures to members.
• Balance internal reports and Velera reports as requested, and assist branches with card servicing processes.
• Review and respond to Chex System inquiries, using data insights to address alerts.
• Successfully complete compliance training and testing to ensure adherence to regulatory standards.
• Perform other duties and responsibilities as assigned

• Knowledge of:
  • Modern office equipment
  • Technology and various software programs including Symitar
  • Credit Union operations, procedures, products, services, philosophies, practices, and systems
• Ability to:
  • Read and interpret a variety of instructions furnished in written, oral, diagram, and schedule form
  • Organize and prioritize in order to meet deadlines
  • Solve practical problems and deal with variables in situations
  • Write routine reports and correspondence and speak effectively with members and employees
  • Self direct with the initiative and drive necessary to activate a project from conception through completion
• Skill in:
  • Excellent communication and interpersonal skills to effectively work with members and co-employees.
  • Typing and personal computer

Critical Development Experiences:

Pursue opportunities for professional growth and development through training, education and self-study Successfully complete all applicable compliance training and testing

A minimum of one year up to three years of similar or related experience, including prepatory experience. A high school degree or equivalent.

Regular attendance and timeliness are essential functions of this position. While performing this job, the employee is regularly required to sit or stand for a significant period of time and perform functions that require manual dexterity. The employee must occasionally reach above or below normal body position, stoop or bend, and carry, lift or move objects weighing up to 50 pounds.

A normal range of hearing, vision, and speech are required to effectively work with co-employees and members.