Customer Services Backoffice Support

Customer Services Backoffice Support page is loaded## Customer Services Backoffice Support remote type:
Hybrid time type:
Full time posted on:
Posted Todayjob requisition :
R1069948## Role & Mission As a Web Order Capturing Tool Collaborator, you are responsible for processing and ensuring the quality of customer service requests submitted via the web order capturing tool. You play a key role in preparing service technician visits and act as an important link between customers, planning, and technical teams.##

Key Responsibilities
* Process incoming web order capturing requests to efficiently prepare service technician visits
* Analyze customer requests to ensure the accuracy, completeness, and quality of the provided information, adapting it when necessary
* Maintain a critical view of the web order capturing tool and actively contribute to its continuous improvement (processes, content, and data quality)
* Identify potential commercial leads and relay them to the Advisory team
* Support the planning of service interventions and act as a reliable back‑up for the Planning team## Profile
* Solution-oriented with a strong customer focus
* Well-organized and structured in the way of working
* Flexible and able to adapt in a dynamic environment
* Good knowledge of VELUX products, services, and processes, or strong willingness to acquire it quickly
* Solid technical background with a genuine interest in technical products and solutions
* Eager to learn and open to expanding skills beyond the current scope
* Stress-resistant and able to manage multiple priorities
* Fluent in French and Dutch (FR/NL) remote type:
Hybrid locations:
Boulevard de lEurope 121 Biergestime type:
Full time posted on:
Posted Todayremote type:
Hybrid locations:
Veluxstrasse 1 Wolkersdorftime type:
Full time posted on:
Posted 30+ Days Ago
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