Infrastructure Analyst

Position: IS Infrastructure Analyst
This job is with ABB, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
This Position reports to:
IS Service Manager, Cross-Functional Inf

Your role and responsibilities:

In this role, you will have the opportunity to bridge the gap between the technical environment and the business. Each day, you will use data analytics to assess processes and outline problems, opportunities, and solutions, to support decisions for new or changed Information Systems (IS) solutions or services. You will also showcase your expertise by supporting constantly in the continual service improvement process.

The work model for the role is:  Onsite
#LI-Onsite

You will be mainly accountable for:

Infrastructure Operations:  Oversee the daily availability and health of onsite critical infrastructure, including Uninterruptible Power Supplies (UPS), multifunction printing fleets, and backup systems.
Service Delivery:  Manage the performance of external Managed Service Providers (MSPs) for print and backup services to ensure SLAs are met and issues are resolved permanently.
Testing & Validation (UAT):  Coordinate and execute  User Acceptance Testing (UAT)  for new hardware deployments, software patches, or system upgrades. Ensure all technical requirements are met and validated by stakeholders before final production release.
Data Protection & Compliance:  Execute daily operations for data preservation and recovery using  DellEMC Avamar  and  Veeam . Support Legal and Compliance teams by managing  Litigation Hold  requests and data retrieval.
Incident Management:  Serve as the escalation point for complex technical issues related to onsite infrastructure; lead troubleshooting efforts to minimize downtime.
Lifecycle Management:  Monitor equipment health, plan for hardware refreshes, and coordinate maintenance windows with business stakeholders.
Continuous Improvement:  Identify recurring operational failures and implement technical fixes or process changes to improve system reliability and reduce ticket volume.

Qualifications:

Experience:

3+ years of experience in IT Operations, Infrastructure Support, or Service Delivery.

Education:

Bachelor’s degree in IT, Computer Science preferred, or equivalent hands-on enterprise experience.
Technical Expertise:  Proven hands-on experience with backup and recovery tools ( DellEMC Avamar, Veeam ) and printer fleet management ( Xerox OS ).
Hardware Knowledge:  Familiarity with  UPS  (Uninterruptible Power Supply) maintenance, monitoring, and capacity planning.
Process Frameworks:  Understanding of  ITIL  processes (Incident, Problem, and Change Management) is highly preferred.
Communication:  Strong ability to communicate technical updates to non-technical business leaders during outages or maintenance windows.

Languages:

Fluent in English and Spanish (Written and Oral).
Candidate must have work authorization to work in the United States.

What's in it for you

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age,  race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran…