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IT Support Specialist - Grant Casino

Job in Bartlesville, Washington County, Oklahoma, 74005, USA
Listing for: Choctaw Nation of Oklahoma
Full Time position
Listed on 2026-02-12
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, Technical Support, Desktop Support
Salary/Wage Range or Industry Benchmark: 23.35 USD Hourly USD 23.35 HOUR
Job Description & How to Apply Below
Position: IT Support Specialist 1- Grant Casino

Regular/ Full Time, 100% onsite

Work Schedule:

Thursday, Friday, Saturday with rotating Wednesdays, 7:00 pm to 7:30 am (12 hour shift)
Starting Pay Rate: $23.35 per hour

Weekly Earned Wage Access is an option for this position.

Job Purpose or Objective(s): The IT Support Specialist's role is to ensure computer operations so that end-users can accomplish organizational tasks. This includes receiving end-user help requests. Problem resolution may involve the use of diagnostics and require that you give hands-on support at the desktop level. You will report to the Information Systems Manager.

Primary Tasks
  • Utilize critical thinking skills, prioritize incoming work orders and assess situations for appropriate response: seek clarification if work is not clear.
  • Apply IT principles, methods, and practices in the customer service area to resolve issues and requests.
  • Identify and learn appropriate software and hardware used and supported by our organization.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems.
  • Field incoming requests from end-users by both telephone and work orders.
  • You will document all important end-user identification information, including name, department, contact information, and nature of problem or request.
  • Troubleshoot Windows/MAC Operating Systems and Microsoft 0365 applications.
  • Provide resolution of problems or escalation on behalf of customer to appropriate technical personnel.
  • Perform other tasks and projects as assigned.
    • Requirements
    • High School Diploma or equivalent
    • Technical training in helpdesk support, support technician, or help desk technician
    • Knowledge of basic computer hardware, including PC, servers, switches, and routers
    • Knowledge of desktop and server operating systems, including Windows 7/10, Server 2008/2012
    • Excellent attitude, phone, and written skills.
    • 1+ years related work experience.
    Skills
    • Assessment
    • Computer Skills
    • Data Collection & Analysis
    • Data Control
    • IT Support
    • IT Testing
    • Network/IT Security
    • Policy & Procedures
    • Presentation Skills
    • Verbal Communication
    Job Info
    • Job Identification 23981
    • Job Category Information Technology
    • Posting Date 01/14/2026, 04:11 PM
    • Apply Before 01/21/2026, 04:15 PM
    • Job Schedule Full time
    • Locations 1516 US 271, Grant, OK, 74738, US
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