Information Technology Support Analyst

Our client is seeking an IT Support Technician for a contract-to-hire opportunity in Bartlesville, OK (onsite).

Join a global organization with over 20,000 employees that specializes in technology-enabled claims and risk management solutions. This company is widely recognized for its progressive and inclusive workplace culture and is part of a larger mission to simplify complexities in workers’ compensation, liability, property, disability, and absence management. In this role, you will work alongside some of the brightest minds in the industry who are eager to share their expertise and collaborate with you.

• High School Diploma or GED
• Minimum of 5 years of Help Desk or technical support experience, or an equivalent combination of education and experience
• At least 2+ years of experience supporting internal proprietary systems
• Excellent customer service skills and a strong understanding of quality standards
• Working knowledge of service center processes and procedures
• Strong PC literacy, including Microsoft Office products
• Analytical and interpretive problem‑solving skills
• Excellent organizational and interpersonal skills
• Strong judgment and discretion
• Ability to manage multiple projects, set priorities, and work effectively in a team environment
• Ability to complete the required number of monthly quality monitors

• Bachelor’s degree from an accredited college or university

• Provide IT systems support to end users by resolving moderate to complex computer system issues for both internal and external customers
• Respond to email‑based technical support requests while documenting, tracking, and monitoring issues to ensure timely resolution
• Support colleagues with moderate to complex issues involving internal proprietary systems
• Troubleshoot software and development‑related issues as needed
• Communicate high‑visibility issues to an immediate supervisor
• Escalate issues to appropriate departments when necessary
• Maintain a strong understanding of claims systems, adjuster functions, workflows, and business processes to effectively resolve support issues
• Perform additional duties as assigned while supporting the organization’s quality programs

• Medical Insurance – Four medical plans to choose from for you and your family
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long‑Term & Short‑Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k)
• Legal and Identity Protection Plans
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full‑time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre‑employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy.

Applicants need to make their needs known in advance.