Information Technology Support Technician

Job Description

ASK Consulting is a global technology and professional services recruiting firm that connects top talent with leading organizations, including Fortune 500 companies. Operating with 5 nationwide offices, 2 global delivery centers, and staff across 42 states, ASK specializes in providing highly skilled professionals in IT, accounting, finance, legal, and pharmaceutical industries. The company is committed to diversity and fostering an inclusive environment for all associates.

ASK Consulting customizes its recruitment services to meet the specific needs of clients, emphasizing exceptional candidate, client, and employee experiences.

All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment

Duration: 12 months (Contract)

This position is Contract to Hire and ONLY OPEN TO Bartlesville, Oklahoma,

Position is onsite

To provide IT systems support to end users on a variety of moderate to complex computer system issues for internal and external customers; to respond to email and technical support requests; and to document, track and monitor issues ensuring a timely resolution.

• Provides moderate to complex support to colleagues regarding internal proprietary systems (JURIS, One Team, SIR, TAMS and Voyager issues).
• Issues are reported via email.
• Provides moderate to complex troubleshooting and software development issues as needed.
• Communicates high visibility issues to immediate supervisor.
• Escalates calls to the appropriate departments as needed.
• Maintains intimate knowledge of claim systems, adjuster job functions and company workflow and processes as needed to solve support related issues.

• Performs other duties as assigned.
• Supports the organization's quality program(s).

Bachelor's degree from an accredited college or university preferred.

Five (5) years of Help Desk or technical support service experience or equivalent combination of education and experience required to include 2+ years of experience with propriety systems (JURIS, One Team, SIR, TAMS and Voyager).

• Proven understanding and knowledge of quality
• Good knowledge of service center processes and procedures
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Good judgment and discretion skills
• Ability to manage multiple projects and set priorities
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies
• Ability to complete required number of monthly quality monitors

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.