Advisor II, IT Unified Communications

Phillips 66 & YOU – Together we can fuel the future What to Expect

The Advisor II, IT Unified Communications role is ideal for a collaborative, detail‑oriented technology professional who enjoys working at the intersection of communication platforms, networks, and business needs. This position supports enterprise collaboration capabilities in a dynamic environment, partnering with technical teams and stakeholders to help ensure dependable, high‑quality communication services. It’s a great opportunity to apply hands‑on expertise while continuing to grow your skills within a modern, team‑focused IT organization.

• Contribute to the design, implementation, and ongoing support of enterprise unified communications and voice services to deliver reliable, secure collaboration experiences.
• Partner with senior architects, network engineers, and business teams to support upgrades, migrations, and new deployments, while assisting with solution design, standards, and technology evaluations.
• Monitor system performance and analyze usage and call quality trends to identify opportunities to improve stability, resiliency, and user experience.
• Serve as an escalation point for complex issues, troubleshooting and resolving problems across voice, video, and collaboration platforms in a timely manner.
• Maintain system documentation, configurations, and change records, and contribute to incident, problem, and change management processes.
• Coordinate with vendors and support partners for issue resolution, testing, upgrades, and ongoing service improvements.
• Support testing and validation activities to ensure solutions meet security, compliance, and reliability expectations.
• Collaborate across teams and organizational boundaries to deliver seamless support to end users and stakeholders.
• Continue building technical capabilities by staying current on unified communications technologies and industry best practices, applying new knowledge to strengthen delivered services.

• High School Diploma or GED equivalent
• 3 or more years of hands‑on experience supporting telecommunications, unified communications, or networked voice and collaboration technologies
• Legally authorized to work in the job posting country

• Bachelor’s degree or equivalent experience in Information Technology, Computer Science, Engineering, or a related field
• 5+ years of hands‑on experience supporting telecommunications, unified communications, or networked voice and collaboration technologies
• Experience supporting enterprise unified communications platforms such as Cisco CUCM, Unity, Webex, or similar technologies
• Exposure to voice quality, call reporting, E911, or telecom monitoring and optimization tools
• Familiarity with WAN, LAN, QoS, or SD‑WAN concepts as they relate to voice and collaboration services
• Experience working in an ITIL‑aligned environment with incident, problem, and change management practices
• Strong communication skills and confidence working with both technical and non‑technical stakeholders
• Practical experience working independently to diagnose, troubleshoot, and resolve technical issues in production environments
• Foundational knowledge of voice, data, and IP‑based communication systems, with the ability to analyze performance and identify issues
• Experience collaborating with technical teams, service partners, or vendors to support system changes, deployments, or issue resolution
• Ability to document configurations, changes, and operational processes clearly and accurately
• Strong problem‑solving skills, with the ability to manage multiple tasks and priorities effectively

This position has a base salary range of $106,200 - $129,800.

At Phillips 66, we are committed to pay transparency and competitive, equitable compensation. Each role is assigned a salary grade with a defined pay range, benchmarked against industry peers. Where a candidate offer falls within the posted range depends on the candidate's experience, skills, and alignment with the role’s requirements. Offers are made to ensure internal equity and market competitiveness. Our compensation programs are designed…