IT Service Desk

Description

Looking for an IT service desk tech who has 3+ years of experience supporting over the phone IT requests.

• Respond to incoming support requests via phone, chat, email, and support tickets in a courteous and professional manner.
• Build strong working relationships with key operators, IT colleagues, and end users to deliver exceptional service.
• Prioritize and schedule support requests based on urgency and impact.
• Escalate complex issues to other technicians or specialized teams as needed.
• Utilize diagnostic tools and utilities to troubleshoot hardware and software problems.
• Gain and maintain proficiency in the organization’s supported software and hardware systems.
• Perform hands‑on technical tasks including software installation and upgrades, hardware setup, system configuration, and file backup implementation.
• Conduct routine preventative maintenance on workstations, printers, and peripheral devices.
• Follow up with users to ensure resolution and satisfaction post‑support.
• Create and maintain user support documentation, including Knowledge Base articles and FAQs.

• Help desk
• Help desk support
• Support
• Troubleshooting
• Service desk
• Windows 10

Intermediate Level

This is a Contract position based out of Bartlesville, OK.

The pay range for this position is $18.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:
This is a hybrid position in Bartlesville, OK.

Final date to receive applications:
This position is anticipated to close on Feb 28, 2026.

About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change.

That's the power of true partnership.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.