IT Service Desk

Looking for an IT service desk tech who has 3+ years of experience supporting over the phone IT requests.

• Respond to incoming support requests via phone, chat, email, and support tickets in a courteous and professional manner.
• Build strong working relationships with key operators, IT colleagues, and end users to deliver exceptional service.
• Prioritize and schedule support requests based on urgency and impact.
• Escalate complex issues to other technicians or specialized teams as needed.
• Utilize diagnostic tools and utilities to troubleshoot hardware and software problems.
• Gain and maintain proficiency in the organization’s supported software and hardware systems.
• Perform hands‑on technical tasks including software installation and upgrades, hardware setup, system configuration, and file backup implementation.
• Conduct routine preventative maintenance on workstations, printers, and peripheral devices.
• Follow up with users to ensure resolution and satisfaction post‑support.
• Create and maintain user support documentation, including Knowledge Base articles and FAQs.

Help desk, Help desk support, Support, Troubleshooting, Service desk, Windows 10

None

Intermediate Level

Contract position based out of Bartlesville, OK. Hybrid.

Pay range: $18.00 - $22.00/hr.

Benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Feb 28, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.