Desktop Support Specialist

5 days a week onsite in Bartlesville, OK

Long term contract - W2 paying $25-35/hr

• Provide timely resolution for all desktop support requests in accordance with established service and escalation procedures.
• Configure, troubleshoot, isolate, repair, and resolve issues related to desktop and laptop hardware and software, mobile devices, printers, scanners, copiers, peripherals, and other end-user computing equipment.
• Diagnose and repair desktop computing systems to ensure seamless connectivity with network drives, enterprise systems, and business productivity applications.
• Support and troubleshoot conference room and audiovisual (AV) technologies.
• Troubleshoot and support general telecommunications (TComm)–related issues.
• Assist with the technical setup and execution of large-scale Town Hall and corporate events.
• Communicate directly with end users via phone, email, and remote diagnostic tools to identify, reproduce, and resolve reported technical issues.
• Work independently to manage support requests while adhering to defined escalation policies and service standards.
• Participate in the testing, documentation, and implementation of assigned technical projects and initiatives.
• Track and manage hardware inventory in compliance with divisional policies, including the installation and removal of infrastructure cabling between workstations and communication closets.

• Experienced level, typically 5-7 years of experience.
• Provides more technical/functional support than administrative support.
• Demonstrates a thorough working knowledge of technology, applications, terminology, and procedures required of job function.
• Performs varied and more complex tasks.
• Makes decisions within broad parameters.