Analyst , Response Center

Position: Analyst I, Response Center
Phillips 66 & YOU - Together we can fuel the future

Join a high-impact team responsible for monitoring, analyzing, and optimizing the health and performance of global IT infrastructure and applications. As an Analyst I, Response Center, you'll play a critical role in ensuring service continuity, driving process improvements, and supporting both cloud-based and on-premises environments. This position offers the opportunity to collaborate across functions, respond to real-time technical challenges, and contribute to the ongoing evolution of IT operations.

What You'll Do

* Monitor mission-critical services and infrastructure for end-to-end availability and performance.

* Analyze and assess IT systems, processes, and infrastructure to identify areas for improvement and recommend solutions.

* Facilitate and lead support bridges during major outages and service degradations.

* Provide Level 1 and Level 2 systems administration, including hardware configuration, patching, and script execution.

* Respond promptly to incidents, outages, and performance alerts; categorize and escalate as needed.

* Design and select storage, data center, network, and client/server environments in line with industry best practices.

* Perform technical analysis, troubleshooting, and root cause identification for system issues.

* Conduct basic systems testing, operational tasks, and patch installations.

* Coordinate with internal teams and external vendors to resolve issues and maintain service levels.

* Document incidents, resolutions, and mitigation strategies accurately.

* Support and advise on data management systems and reporting.

* Stay current on technology trends, tools, and their impact on business operations.

What You'll Bring

* Legally authorized to work in the job posting country

* High School Diploma or GED equivalent

* 1 or more years of experience in IT support or operations, including network problem determination, WAN, and LAN support

* Willingness and ability to work variable schedules and shift rotations, including nights, weekends, and holidays

What Makes You Stand Out

* Bachelor's degree in IT, Computer Science, Information Systems, or related field (or equivalent experience)

* Certifications such as AWS, Cisco, Microsoft, or other relevant credentials

* Experience supporting cloud environments and enterprise networks

* Familiarity with monitoring tools (e.g., Service Now ITOM, Splunk, Solar Winds, Thousand Eyes)

* Proven ability to manage competing priorities, deliver results, and ensure accountability

* Self-starter who proactively seeks solutions and continuous improvement

* Demonstrated ability to communicate effectively and collaborate across teams

* Strong analytical and troubleshooting skills, with the ability to manage complexity and solve problems effectively

* Excellent verbal and written communication skills, able to convey technical information to diverse audiences

* Ability to multitask, prioritize, and remain effective under pressure in a high-availability environment

Compensation Range

This position has a base salary range of $73,800 - $90,200.

At Phillips 66, we are committed to pay transparency and competitive, equitable compensation. Each role is assigned a salary grade with a defined pay range, benchmarked against industry peers. Where a candidate offer falls within the posted range depends on the candidate's experience, skills, and alignment with the role's requirements. Offers are made to ensure internal equity and market competitiveness. Our compensation programs are designed to reward performance and support career growth.

Total Rewards

At Phillips 66, providing access to high quality programs and care for you and your family is important to us. Maintaining a culture of well-being - physical, emotional, social, and financial - is essential for a high-performing organization. When we are at our best, we are poised to deliver exceptional results - personally and professionally. Benefits for certain eligible, full-time employees include:

* Annual Variable Cash Incentive Program (VCIP) bonus

* 8% 401k company match

* Cash Balance Account pension

* Medical, Dental, and Vision benefits with an annual company…