IT Desktop Support Technician - Onsite

Seeking a customer-focused Desktop Support Technician to provide onsite technical support in a manufacturing environment. Responsibilities include troubleshooting desktops, laptops, printers, and related hardware/software while delivering exceptional service to end users. Ideal candidates will have desktop support experience, strong communication skills, and a reputation for reliability, responsiveness, and problem-solving.

Job Responsibilities

• Provide onsite desktop and laptop support for end users in a manufacturing environment
• Install, configure, maintain, monitor, and troubleshoot Windows-based workstations and laptops
• Support HP printers, including setup, troubleshooting, monitoring, and toner management
• Troubleshoot and support workforce time clock systems and related hardware
• Diagnose and resolve hardware, software, peripheral, and connectivity issues
• Receive, prioritize, and resolve incidents and service requests through the ticketing system
• Perform workstation deployments, upgrades, moves, adds, and changes
• Maintain inventory of IT equipment, peripherals, and consumables
• Escalate complex issues as appropriate and follow through to resolution
• Document troubleshooting steps, resolutions, and support activities
• Build positive working relationships with site personnel and provide exceptional customer service

Required Qualifications

2+ years of desktop support, technical support, or IT support experience

Experience supporting Windows desktop and laptop environments

Experience troubleshooting hardware, software, printers, and peripherals

Experience working within a ticketing or IT service management system

Strong troubleshooting and problem-solving abilities

Excellent verbal and written communication skills

Strong customer service mindset with a focus on responsiveness and follow-through

Ability to work independently and manage multiple priorities

Preferred Qualifications

Experience supporting HP printer environments

Experience supporting workforce time clock systems

Experience in manufacturing, chemical, refinery, industrial, or plant environments

Familiarity with Microsoft 365 applications and services

Experience with hardware deployments, asset management, and inventory control

Equal Opportunity

Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.