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Senior CX & Commercial Analytics Lead
Job in
Bartlesville, Washington County, Oklahoma, 74005, USA
Listed on 2026-09-08
Listing for:
Dobson Technologies
Full Time
position Listed on 2026-09-08
Job specializations:
-
IT/Tech
Data Analyst
Job Description & How to Apply Below
Dobson Technologies is seeking a Senior Analyst to own the customer experience and commercial analytics. You will manage the Qualtrics NPS program, design surveys, and ensure automated, reliable reporting that informs leadership decisions.
You will build and maintain KPI scorecards for Customer Care, Back Office, and Service Delivery, partner with Finance and IT, and translate data into actionable insights for growth and efficiency. This role emphasizes automation and data integrity.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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