Senior Customer Quality Engineer

Sr. Customer Quality Engineer

The successful candidate will be responsible for interacting with customers, specifically regarding customer quality-related requests supporting technical resolution and proactive prevention. In addition, they shall provide support to field sales and applications teams for relevant quality items as well as supporting Corporate Quality improvement initiatives. Responsibilities

• Support customers both reactively and proactively in all business areas with a focus on quality assurance and customer satisfaction.
• Responsibility with specific focus on Key Accounts & Automotive customers
• Responsibility for determining customer requirements and addressing them internally
• Drive timely analysis and closure of customer issues & requests
• Responsibility for closing the loop with customers in the region
• Review and revision of customer orientated reports such as 8D/ failure analysis(FA) reports
• Participate & initiate benchmarking programs to determine best in class
• Participate in business/quality reviews and customer meetings as required
• Support corporate level initiatives to drive continuous improvement

Requirements/

Qualifications:

Mandatory Skills

• Local language fluency together with good English language skills - written and spoken.
• Strong inter-personnel skills – good communicator/presenter.
• Technical expertise: device (ICs), application or system level experience
• Flexible and adaptable – willing to travel as required.
• Well organized with a positive and structured in approach

Preferred Skills

• Previous semiconductor market experience is preferred.
• Knowledge of module production issues beneficial. Applications experience beneficial
• Product Quality experience and customer or supplier interfacing experience
• Knowledge of the semiconductor process:
  Wafer fab, Assembly, Test, Failure Analysis
• Knowledge of Quality problem solving : 8D approach and similar
• Problem solving, basic statistical knowledge, analytical thinking and influencing skills

Education :
Technical / Engineering degree

Experience :
Greater than 8 years experience in a technical (electronics) role

Travel Time:

0% - 25%