Advanced Technician

Job Overview

At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. For our associates, that means a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. Sparklight's Advance Technicians provide world‑class support service by completing new customer installations, repairing equipment, and troubleshooting.

• Maintain high‑quality connectivity by troubleshooting and diagnosing malfunctions in the Headend, HFC, and fiber‑optic networks, and the Home Terminal Units.
• Repair local plant performance issues and customer‑owned equipment using electronic test equipment.
• Read and interpret system/network design maps, verify as‑built documentation, compare field findings with existing documentation, and report findings following company standard processes.
• Splice and/or terminate coaxial and fiber‑optic cables; mount active and passive devices, both aerial and underground (cabinets and vaults); activate active devices; and test to ensure optimal performance.
• Perform surveys to determine if customer‑requested locations are capable of receiving service; create maps/drawings as necessary to estimate costs for plant/drop extensions.
• Conduct underground facility locates accurately using plant maps and electronic locating equipment to prevent cable damage and service interruptions.
• Perform construction maintenance duties, including splicing aerial/underground coaxial and/or fiber‑optic cables and equipment, repairing and replacing damaged plant, and inspecting or replacing power supplies.
• Continuously monitor plant for ingress/egress and perform signal leakage ride‑out activities as necessary.
• Train system technical personnel as directed by local system management.

• One‑year certificate from college or technical school; or three to four years related experience and/or training; or an equivalent combination of education and experience.
• Must successfully complete the Sparklight Technical Training Center Advanced Technician course within six months of accepting the position.
• Working knowledge of signal‑level meters, volt‑ohm meters (VOM), leakage detection equipment, time‑domain reflectometer (TDR), optical time‑domain reflectometer (OTDR), and related test equipment.
• Knowledgeable of rules and regulations of regulatory bodies affecting a telecommunications system, including FCC, NEC, NESC, OSHA, DOT, and local ordinances.
• Possession of a valid driver’s license in the state of employment.
• Ability to work a variable schedule and respond to service interruptions during regular business hours, shift work, or on‑call duty; must be available for overtime, weekends, evenings, and holidays as required.

• Committed – values each customer while working hard to keep their business and support our communities.
• Helpful – delivers support in the most useful ways, addressing customer needs with expertise, respect, and empathy.
• Proactive – understands customer needs and works to make the relationship seamless, easy, and rewarding.
• Personal – knows our customers well and tailors communication and interactions to address their needs and expectations.

• Medical, dental, and vision plans – start when you start.
• Life insurance (self, spouse, children).
• Paid time off (vacation, holiday, and personal/sick days).
• 401(k) – 100% company match (match program starts first day of service, up to 5% of eligible compensation).
• Group legal plan with identity theft protection.
• Tuition reimbursement (up to $5,250 in the first year).
• Annual community support to various organizations across the U.S.
• Associate recognition and awards programs.
• Advancement opportunities and a collaborative work environment.

Cable One and our family of brands is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability.