Case Manager Specialist

Overview

Job Title: Career Navigator

Reports to: Lead Career Navigator

Position Classification: Non-Exempt

Office

Location:

Bartlesville, Oklahoma

Wage: $17.81 to $19.25

EXPERIENCE EXTREME CUSTOMER SERVICE

Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.

Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve.

Do you want to make a lasting difference in the lives of your customers? As a case manager with DWFS, you will have the opportunity to work with job/career seekers to ensure that they have the skills and resources to find and maintain self-sustaining employment. You will be able to help employers locate the talent they need to help their businesses thrive.

You will know you are successful as you meet goals and put your customers to work.

• Health Insurance: Traditional PPO Plan or HDHP plans available with Anthem Blue Cross Blue Shield (Medical, HAS, FSA, Dental Insurance and Vision insurance). Other offerings:
  Life Insurance, AD&D, Short- and Long-Term Disability.
• PTO: Employees receive the equivalent of 18 days of PTO per year, with an additional 5 days after 4 years of service and another 5 days after 9 years of service. 11 paid holidays to all employees.
• Retirement Plan: After 1 month of service you may participate in the DWFS Group 401k Saving Plan, with company matching up to 4.5%.
• Tuition Reimbursement: For courses or programs that are a full semester or longer, the company may contribute up to $500.00 per semester (maximum of two semesters per calendar year) toward tuition and books.
• Professional Development: DWFS supports employee growth with a professional development reimbursement program for eligible employees who attend job-related seminars and certification programs.
• One-on-One Coaching and Mentoring: DWFS emphasizes development and open communication through regular coaching and mentoring.
• Growth Opportunities: DWFS supports internal advancement and, as a nationwide company, offers many opportunities.

The career navigator provides integrated workforce planning services to career center customers. Aids customers in developing, evaluating, and effectively initiating and implementing plans to find employment and/or employment skills. Works to develop and maintain contact with customers and service providers for service needs. Helps customers engage in self-assessment.

• Interviews customers to assess ongoing service needs, obtain occupational information and explore the full range of employment opportunities and/or training.
• Coaches customers to present themselves effectively as candidates and obtain optimal placement in employment or further occupational information.
• Provide career advisement including the development of individual employment/placement plans, referrals to jobs, placement in training or education programs, job placement or advancement, and retention services.
• Performs visits to customers' homes, training providers' sites, and/or employment sites.
• Develops and implements service plans to meet customer needs. Ensures that service plans are maintained and updated as needed.
• Coordinates service provider activities.
• Implements prescribed program-related procedures and accurate case management.
• Provides ongoing case management and serves as a liaison between customers and service providers. Manages a comprehensive caseload of job seekers.
• Provides employment services on an ongoing basis.
• Provides guidance and other assistance to help the participant retain employment.
• Accurately document customer interactions through well-written case notes in automated system. Ensure that case files meet or exceed programmatic requirements. Prepare reports as requested.
• Address the unique needs and barriers of customers and create and maintain an environment of inclusion for all participants by making customer referrals to appropriate workshops, assessments and internal programs while ensuring equitable access for all individuals regardless of needs or barriers.

• Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.

This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the…