Senior Living Concierge: Guest Experience
Listed on 2026-10-30
-
Customer Service/HelpDesk
Office Administrator/ Coordinator, Customer Service Rep
Hearthwood Senior Living | Monday–Friday | 8:00 AM–4:00 PM
Do you love making people feel welcome, creating positive first impressions, and helping others feel right at home? Are you organized, friendly, and passionate about providing exceptional customer service? If so, Hearthwood Senior Living wants YOU to join our team!
At Hearthwood Senior Living, we provide all levels of care, and we believe that every interaction is an opportunity to make a difference. We are seeking a warm, professional, and dependable Full-Time Concierge to serve as a welcoming face of our community and help create an exceptional experience for our residents, families, visitors, and team members.
As our Concierge, you’ll play an important role in creating a positive, inviting atmosphere where residents feel valued, families feel supported, and visitors feel welcome. If you enjoy connecting with people, staying organized, and making a meaningful impact every day, we’d love to meet you!
🌟 What You’ll Do
Customer Service and Reception
- Provide consistent telephone coverage and respond to inquiries in a timely, professional manner.
- Greet residents, guests, prospective employees, vendors, suppliers, and other visitors warmly and professionally, both in person and by phone.
- Address questions and resolve concerns with tact, patience, and sound judgment while supporting organizational objectives and maintaining positive relationships.
- Maintain visitor sign-in logs or electronic visitor management systems.
Receive and distribute packages, document deliveries in the appropriate log, and notify residents of package arrivals.
Keep the lobby and reception area clean, organized, welcoming, and free of clutter.
- Prepare maintenance work orders at the request of residents and staff.
- Assist with resident sign-in for Life Enrichment events and other community activities as needed.
- Prepare notices, documents, and materials for display on the community’s internal television channel.
Our ideal candidate is friendly, dependable, detail-oriented, and enjoys helping others. To be successful in this role, you should have:
- Proficiency in English, with the ability to read, write, understand, and communicate simple instructions, correspondence, and memoranda.
- Excellent telephone etiquette and professional communication skills.
- The ability to communicate effectively one-on-one and in small-group settings with customers, clients, and coworkers.
- The ability to resolve routine problems involving a limited number of variables in standardized situations.
- Strong multitasking and organizational skills, with the ability to balance individual responsibilities and teamwork.
- A responsive, service-oriented approach to resident and visitor needs.
- Basic computer skills.
- A positive attitude, a professional demeanor, and a genuine desire to make others feel welcome.
If you’re looking for a rewarding opportunity to use your customer service skills in a warm, resident-focused environment, we encourage you to apply!
- Schedule: Monday–Friday
- Hours: 8:00 AM–4:00 PM
- Location: Hearthwood Senior Living
Hearthwood Senior Living — Where welcoming hearts make a difference.
EEO Employer
Job Info- Job Identification 29802
- Posting Date 10/05/2026, 09:05 PM
- Job Schedule Full time
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).