Personal Lines Customer Service Representative

Overview

Personal Lines Customer Service Representative

This range is provided by Árachas Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range: $20.00/hr - $22.00/hr

Founded in 1975, Arachas Group, LLC is an independent insurance and risk management company offering business, employee benefits, and personal solutions to clients in Bartlett, IL, and 44 states across the United States. We provide insurance services and strive to deliver superior service in a collaborative environment. This is a permanent, full-time role with competitive salary, benefits, and the option for hybrid work.

We are seeking a dedicated team member who understands that delivering superior service sets us apart.

The primary function of this role is to provide exceptional service to clients by assisting with policy inquiries, processing changes, and ensuring client satisfaction across all personal lines insurance products, including auto, home, renters, and umbrella policies.

• Respond promptly and professionally to client inquiries via phone, email, and in-person.
• Process policy changes, endorsements, renewals, cancellations, and billing inquiries.
• Educate clients on policy coverage, limits, and options to ensure they have appropriate protection.
• Collaborate with insurance carriers to resolve client issues and ensure timely processing of requests.
• Maintain accurate and up-to-date client records in the agency management system (Applied Epic).
• Identify opportunities to cross-sell or upsell additional personal lines products.
• Assist with new business quoting and application processing as needed.
• Ensure compliance with all regulatory requirements and internal procedures.
• Other duties as assigned.

• High School Diploma or equivalent required;
  Associate or Bachelor’s Degree a plus
• Valid and relevant Property & Casualty license within state of business, or willingness to obtain the license within 90 days of employment
• 1-2 years of experience in personal lines insurance or a customer service role
• Strong knowledge of personal lines insurance products and industry practices
• Proficiency in agency management systems (Applied Epic) and Microsoft Office Suite (Word, Excel, Outlook)
• Excellent communication, interpersonal, and problem-solving skills
• Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment
• Ability to pass a criminal background check as permitted by law

Schedule: Monday-Friday, 8:30am-5:00pm

• Competitive Compensation Commensurate with Experience
• Vision Insurance
• Company Paid Disability Insurance
• Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
• 401(k) with Safe Harbor Match
• Paid Time Off
• Paid Holidays

No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.

Note: Referrals increase your chances of interviewing at Árachas Group.