Operations Manager

Overview

Description

Join the Pack at Pet Food Experts!

With a rich history spanning over 80 years, Pet Food Experts has evolved from a small family-run business into the nation's leading pet specialty distributor, proudly serving over 10,000 pet retail locations nationwide.

At Pet Food Experts (PFX), we do more than distribute the best pet products—we fuel independent pet retailers with passion, expertise, and an unwavering commitment to community. And now, with unprecedented growth and an expanded national footprint, we’re stronger than ever, ready to serve more retailers, support more brands, and make an even bigger impact in the pet industry.

The Operations Manager is responsible for supporting all aspects of the Distribution Center with a focus on Outbound Operations. This leader will accept and embrace the responsibilities of building and retaining a highly skilled, motivated and diverse team to deliver business, people and community results in a rapidly changing supply chain environment.

Schedule: Monday-Friday, Second shift role

• Act as an expert in standard operations plans and processes
• Support Sr DC Manager in process deep dives and root cause analysis to deliver on balanced Key Performance Indicators related to:
  Safety, People, Quality, Delivery, Cost
• Streamline operations utilizing process flow mapping, KPIs, risk assessments, and other continuous improvement functions to develop corrective action plans to resolve barriers.
• Provide clear communication to drive participation in improvement processes and change management
• Ensure team Members’ abilities to accurately perform essentials functions through effective
• Provide coaching, training, and cross functional development while fostering a high degree of morale, diversity and inclusion
• Provide appropriate level of hands on instruction and strategic direction to ensure employees have clear path to operational success, including development of the Leadership Team to effectively oversee the daily routines of their assigned Team Members

• Bachelor’s Degree in related field or equivalent related work experience required
• 5+ years of experience in warehousing, receiving, inventory control or shipping in a distribution environment, 2+ years of direct supervisory experience with a team of more than 10 people
• Knowledge of warehouse operations, preferably in a distribution environment
• Certified to operate warehousing equipment including forklift, reach truck, and electric ride on jack
• Knowledge of occupational hazards and safety precautions
• Strong attention to detail and good time-management with the ability to multi-task and follow up
• Reliable transportation with a very flexible schedule solid attendance and a positive, professional attitude, acting as a mentor and setting good examples to team members

We genuinely care about our employees and it shows! Our comprehensive package of benefits for eligible employees includes the following:

• Flexible Time Off (unlimited days)
• Competitive compensation package
• Excellent group health benefit programs, including medical, dental and vision
• Health Care and Dependent Care Flexible Spending Accounts
• Company-paid basic life/AD&D, short- and long-term disability insurances
• Additional supplemental benefits with the convenience of weekly payroll deductions
• Paid Parental Leave
• Retirement savings plan with employer match
• Employee Assistance Program
• Employee pet perks discount program

Pet Food Experts is an equal opportunity employer. Pet Food Experts does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

All employment offers are contingent on passing a criminal background check.