Operations Supervisor

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Join the Pack at Pet Food Experts! With a rich history spanning over 80 years, Pet Food Experts has evolved from a small family‑run business into the nation's leading pet specialty distributor, proudly serving over 10,000 pet retail locations nationwide.

At Pet Food Experts (PFX), we do more than distribute the best pet products—we fuel independent pet retailers with passion, expertise, and an unwavering commitment to community. And now, with unprecedented growth and an expanded national footprint, we’re stronger than ever, ready to serve more retailers, support more brands, and make an even bigger impact in the pet industry.

The Operations Supervisor is responsible for managing the Outbound warehouse team which includes the following processes:
Order Fulfillment, Loading, and 3PL. Ensuring efficient and accurate order fulfillment, orderly stacking and staging of product in accordance with the highest levels of quality, overseeing 3PL processes as needed according to company standards while meeting expected deadlines. This position must also demonstrate strong leadership, dedication toward achieving goals, and developing teams to execute the process. Most importantly, this person will lead in a way that supports Pet Food Experts vision and strategy.

Schedule:

Monday‑Friday: 2nd shift, outbound.

Compensation: $65,000 - $70,000.

• Embodies and models PFX’s core values of Family, Inclusion, Curiosity, Humility, and Dependability.
• Supervise, train, and mentor the Outbound team, fostering a positive and productive work environment through hands‑on coaching and development.
• Oversee order fulfillment, loading, and 3PL processes, ensuring quality through quality control checks, efficiency, and on‑time delivery to meet customer requirements.
• Coordinate repairs with relevant departments and enforce quality control checks to uphold safety and efficiency standards.
• Ensure all safety regulations and company policies to ensure a safe working environment.
• Lead and adapt to organizational changes, fostering a culture of continuous improvement while leveraging data for decision making.
• Conduct pre‑shift meetings (stretch) to communicate priorities, monitor morale, and provide hands‑on coaching to guide employee success.
• Partner with other departments to optimize warehouse practices.

• A commitment to PFX’s core values:
  Family, Inclusion, Curiosity, Humility, and Dependability.
• Strong verbal and written communication skills; able to give clear direction and resolve conflict professionally.
• Certified to operate warehouse equipment (forklift, reach truck, electric pallet jack).
• Knowledge of warehouse safety protocols and occupational hazards.
• Able to work independently and as part of a team.
• Proven ability to lead, motivate, and develop high‑performing teams.
• Proficient in WMS, inventory control, and Google Workspace.
• Familiar with barcode systems, voice‑pick technology, and EDI (preferred).
• Skilled in planning, prioritizing, and managing daily operations.
• Experience in recruiting, training, and building a positive team culture.
• Willing to work extended hours and mentor others as needed.
• Able to read and understand English, including numbers and written instructions.

• Competitive Pay – Because your hard work should be rewarded!
• Comprehensive Health Benefits – Medical, dental, and vision to keep you feeling your best.
• Retirement Savings with Employer Match – Helping you invest in your future.
• Flexible Time Off – Unlimited days to recharge, adventure, or just enjoy some quality time with your pet!
• Paid Parental Leave – Support for growing families (two‑legged and four‑legged!).
• Company‑Paid Life & Disability Insurance – We’ve got your back, no matter what.
• Health & Dependent Care FSAs – Because budgeting for wellness should be easy.
• Pet Perks & Discounts – Exclusive savings on the best pet products!
• Extra Voluntary Benefits – Convenient options for additional coverage, deducted straight from payroll.
• Employee Assistance Program (EAP) – Mental health, financial wellness, and more—because life happens.

Pet Food Experts is an equal opportunity employer. Pet Food Experts does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

All offers of employment are contingent upon passing a required criminal background check.