Enterprise Client Director, GPOs

Job Description Summary

The Enterprise Client Director (ECD), Group Purchasing Organizations (GPO), serves as GE Health Care’s strategic leader for an assigned national Group Purchasing Organization and its affiliated member organizations. The ECD is responsible for developing and executing the overall account strategy, managing executive relationships, leading contract strategy and execution, resolving complex business issues, and identifying opportunities to expand GE Health Care’s partnership and growth across the customer’s membership base.

The ECD serves as the primary point of coordination for the assigned GPO relationship and is accountable for aligning GE Health Care commercial teams around customer priorities, contract commitments, growth opportunities, and issue resolution. Working across Advanced Imaging Solutions (AIS), Patient Care Solutions (PCS), Pharmaceutical Diagnostics (PDx), Service, Digital, and Enterprise Solutions, the ECD delivers a coordinated enterprise approach that strengthens customer partnerships and drives mutually beneficial business outcomes.

• Develop and execute a multi-year account strategy aligned to customer priorities and GE Health Care business objectives.
• Translate account strategy into actionable priorities and opportunity plans that can be executed across the GE Health Care commercial organization.
• Build and sustain executive-level relationships with GPO leaders and key member health system stakeholders, serving as a trusted advisor and strategic partner.
• Serve as the primary point of contact for the assigned GPO relationship, ensuring effective coordination, communication, and alignment across GE Health Care.
• Lead contract negotiations, renewals, amendments, and strategic business reviews in partnership with Contracting, Legal, Finance, and commercial leadership.
• Drive contract execution and governance, ensuring compliance with contractual obligations while maintaining pricing discipline and protecting enterprise value.
• Identify and advance growth opportunities across the GPO and affiliated member organizations by aligning GE Health Care resources, contracted offerings, and customer priorities.
• Drive engagement with member organizations to promote utilization of GE Health Care agreements, strengthen strategic partnerships, and expand share of wallet.
• Lead cross-functional collaboration across Sales, Service, Contracting, Marketing, Legal, Finance, Operations, and Product teams to support customer objectives and business growth.
• Coordinate with Segment and Service leadership to ensure appropriate customer engagement, commercial alignment, and execution of strategic initiatives.
• Manage complex customer escalations and facilitate resolution of business, operational, service, and contractual issues.
• Lead cross-segment alignment to improve customer satisfaction, contract performance, win rates, and growth outcomes.
• Hold internal stakeholders accountable for cross-functional commitments impacting the customer relationship, including issue resolution, implementation execution, NPI support, operational performance, and delivery commitments.
• Present complex business, financial, contractual, and strategic information clearly and effectively to executive decision-makers.

• Bachelor’s degree and 5+ years of experience in medical sales, healthcare contracting, healthcare marketing, clinical/technical modality expertise, healthcare administration, or related commercial leadership roles; OR 8+ years of equivalent professional experience.
• Demonstrated experience presenting complex information to healthcare executive leadership and decision-makers.
• Experience managing strategic customer relationships and contract negotiations within a complex healthcare environment.
• Demonstrated ability to lead through influence and drive results across a highly matrixed organization.
• Demonstrated ability to orchestrate multiple stakeholder groups and successfully shape business outcomes.
• Strong business acumen, negotiation, relationship management, and strategic planning capabilities.
• Ability to travel as required to support customer engagement and business objectives.
• Must…