Client Project Manager 1

Shift: Monday through Friday, 8:00 AM - 5:00 PMAre you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives.

Client Project Manager Compensation:

Hours:

Monday through Friday, 8:00 AM - 5:00 PMThe salary for this position reflects a variety of factors. Compensation will be determined based on the candidate’s geographic location, relevant experience, education, skills, and alignment with internal equity. Market conditions, budgetary considerations, and organizational compensation guidelines may also influence the final offer.

Make an Impact. Build a Career.

At Pace, everything we do is built upon an unwavering commitment to making the world a safer, healthier place. Since 1978, we’ve continued developing innovative practices that drive sustainability and empower our partners with accurate quality data at every critical moment and milestone.

That's why we need you - your curiosity, your talents, and your drive - to help us advance this important work, and your career.

We’re seeking curious, motivated individuals who are passionate about protecting our environment and the communities we serve. If you’re looking to develop your skills, contribute to meaningful scientific work, and build a long-term career in environmental science, Pace could be the perfect place for you.

Find Your Place at Pace Join us as a Client Project Manager, where you’ll be responsible for end-to-end project ownership—ensuring environmental samples are collected, analyzed, documented, and reported in full conformance with client requirements. This role supports projects representing up to $2M in revenue, depending on experience, client assignments, and business needs, while delivering exceptional technical and customer-centric service.

What You’ll DoOnboard new clients by providing comprehensive training on products and services and accurately setting up client data and profiles in LIMSBuild and maintain strong, long-term client relationships; serve as the primary point of contact for client inquiries, concerns, and escalations

Conduct regular client check-ins to ensure satisfaction and proactively address needs

Monitor sample progress throughout the lab to ensure project timelines are on track

Coordinate with laboratory departments to ensure timely project execution and resolution of issues

Provide ongoing education and training to clients to maximize product and service utilization

Monitor client health, identify potential churn risks, and develop retention and renewal strategies in partnership with sales and operations

Identify upselling and cross-sell opportunities and communicate findings to sales and operations teams – should this be a part of the bullet two above?

Lead project planning and timing with lab operations, sales, and clients; ensure accurate setup in LIMS, correct pricing, and clear communication

Identify, track, and resolve project issues promptly

Ensure project deliverables meet quality standards and client requirements; incorporate feedback to drive continuous improvement

Manage end-to-end project communication and coordination, including status reporting, cross-functional collaboration, and project closeout activities (deliverables, client satisfaction, invoicing)
Contribute to departmental efficiency through suggestions and active participation as a team member

Promote Pace’s mission through professional, courteous, and cooperative interactions with customers and staff

What You’ll Bring Bachelor’s degree in business administration, chemistry, biology, or a related field, or an equivalent combination of education, training, and experience

Two (2) years of customer service or client-facing experience

Strong organizational and time management skills, with the ability to manage multiple projects and priorities

Excellent communication skills, with the ability to effectively engage clients and internal stakeholders

Proven ability to build and maintain strong client relationships

Problem-solving mindset with the ability to identify issues and drive solutions

High…