Client Loyalty Specialist

Overview

Due to our continued growth, we are looking for commission-driven, experienced Client Loyalty Specialists (Retention Agents) to join our team! In this role, you will support National Debt Relief clients at risk of canceling their service through inbound and outbound communication and digital channels.

Our team serves as a source of courage during clients’ most uncertain moments, and each interaction is an opportunity to empower them to stay on track toward regaining control of their finances. This role requires professionalism, adaptability, strong active listening skills, and the ability to de-escalate challenging situations. We drive retention by exemplifying our core values and delivering an exceptional client experience.

This position has an expected start date of 9/21/2026. We are currently hiring for positions in AZ, FL, GA, MI, NC, NV, PA, SC, TN, TX, and UT.

We are seeking individuals who are available for the following 8 hour shift scheduling options. Scheduling decisions are based on business need and will be confirmed prior to hiring.

• Monday
  - Friday from 9am - 6pm or 12pm - 9pm Eastern Time
• Tuesday
  - Saturday from 9am - 6pm Eastern Time

• Engage and retain clients at risk of canceling their enrollment through inbound and outbound calls, email, and digital channels
• Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients stay in program
• Follow established quality guidelines to ensure clients are cared for with integrity
• Show the values and benefits of the program to clients
• Document client discussions clearly and concisely using Salesforce customer relationship management software
• Meet performance criteria set forth by the management team (subject to change based on company baselines)
• Adhere to National Debt Relief and Retention department policies and procedures, including any applicable updates

• 2+ years of phone-based experience in sales, collections, banking, or loan services with a strong focus on persuasion and account management
• High school diploma required
• Experience in sales and account management, consistently meeting or exceeding performance expectations
• Excellent verbal and written communication skills
• Outstanding interpersonal skills

Soft Skills Qualifications Include the Ability to:

• Clearly explain details about the company's debt settlement program to current clients
• Recall details of calls with clients and to record those details accurately in Salesforce De-escalate stressful situations
• Support and calm vulnerable or upset clients
• Remain calm and professional during difficult discussions

National Debt Relief Role

Qualifications:

• Computer competency and ability to work with a computer
• Prioritize multiple tasks and projects simultaneously
• Exceptional written and verbal communication skills
• Punctuality expected, ready to report to work on a consistent basis
• Attain and maintain high performance expectations on a monthly basis
• Work in a fast-paced, high-volume setting
• Use and navigate multiple computer systems with exceptional multi-tasking skills
• Remain calm and professional during difficult discussions
• Take constructive feedback
• Available for full‑time position, overtime eligible if classified non‑exempt

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job‑related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings.

This role offers a base rate of $18/hr, with the opportunity to earn performance-based bonuses and commissions. Many team members who consistently apply strong effort and deliver results earn a total average annual compensation of around $72,000.

National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt.…