Dental Call Center and Insurance Specialist

Dental Call Center and Insurance Specialist

We are seeking enthusiastic and detail-oriented Call Center Representatives to join our team. In this role, you will manage inbound and outbound calls, assist patients with appointments, and provide information about our services across multiple doctors and locations.

• 401(k)
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

• High school diploma or equivalent
• Previous experience in a call center or customer service role is a plus.
• Familiarity with Dental terminology is a bonus.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively.

• Strong communication skills.
• Strong PC and data entry skills.
• Detailed oriented and strong organizational skills.

• Proficient skills in computer programs.
• Eagle Soft Software skills.
• Ability to understand and interpret policies, procedures and account notes.
• Ability to examine documents, EOB’s, pre determinations and account notes for accuracy and completeness.
• Ability to conduct tasks and assignments and contributes to team objectives and outcomes as guided.

• Answer incoming calls and address patient inquiries in a friendly and professional manner.
• Schedule appointments for multiple doctors and ensure accurate patient information is recorded.
• Provide information about services, insurance, and other relevant details.
• Handle patient concerns and resolve issues promptly.
• Maintain accurate records of calls and patient interactions.
• There are no supervisory responsibilities assigned to this job.
• Physical Demands/Conditions:
  The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion. Must have good balance and coordination. The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 25 lbs.

Full-time