Front Office Coordinator-Brink & White

We are looking to hire a Front Office/Patient Care Coordinator who is excited about a fun and rewarding career in the Pediatric Dental field. This is a Full-Time position with competitive pay and great benefits!
This position will be primarily based out of our Bartlett office, but must be willing to float between all three locations as needed.

At Brink & White Pediatric Dental Associates, we are committed to treating every child like our own. With locations in Bartlett, Lakeland, and Munford, we create a welcoming, fun, and comfortable environment where children receive high-quality dental care designed to support healthy smiles that last a lifetime. Our team is passionate about providing exceptional pediatric dentistry while making each visit a positive experience for both children and their families.

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• Previous work in a pediatric dental office is highly preferred (Eaglesoft experience preferred). Candidates who are familiar with dental terminology, procedures, and office workflows can hit the ground running.
• Experience managing a busy appointment schedule, minimizing patient wait times, and coordinating with clinical teams to ensure smooth patient flow.
• Proven ability to multitask and solve problems effectively in a dynamic environment. A Front Office Coordinator must juggle phone calls, patient check‑ins, appointments, and administrative tasks efficiently.
• Familiarity with HIPAA guidelines and experience ensuring patient privacy and confidentiality, particularly when handling sensitive patient information.
• Strong communication and interpersonal skills (bilingual a plus).

• Greet and welcome patients in a friendly and professional manner.
• Answer phone calls, emails, and inquiries promptly, addressing patient concerns and questions.
• Schedule and confirm patient appointments efficiently, considering dentist availability and treatment requirements.
• Coordinate and manage the dental appointment calendar to optimize the daily schedule.
• Verify and update patient insurance information.
• Collect and process payments for services rendered.
• Provide patients with information on treatment costs, insurance coverage, and payment options.
• Collaborate with dental staff to coordinate patient care and address any scheduling conflicts.
• Maintain a clean and organized reception area.
• Address patient concerns and complaints professionally and promptly.
• Collaborate with the dental team to find solutions to patient issues.

We offer a fun and fast-paced work environment with flexible work hours, competitive salaries and excellent benefits packages.

Brink & White participates in E-Verify