Patient Service Specialist - Belle Meade Walk-In Clinic

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With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world‑class care to the people of the Mid‑South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniquenesscelebrated.

We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

WIC PSS-Belle Meade

Provides service to patient before, during or post-appointment with minimal guidance. Facilitates efficient workflow, supports appropriate use of technology, and engages in effective communication. Navigates complex patients to include scheduling with multiple services or coordination with outside facilities or providers.

Monday
- Friday 7:30am - 7:30pm

Saturday
- Sunday 8:00am - 5:00pm

Vanderbilt Health Walk‑In Clinics provide convenient, high‑quality urgent care for patients with non‑life‑threatening illnesses and injuries that require prompt attention. Staffed by a highly trained team of board‑certified physicians, physician assistants, and nurse practitioners, the clinics diagnose and treat a wide range of conditions such as allergic reactions, animal bites, back pain, bronchitis, minor burns, bug bites, abscesses, and seasonal allergies.

Open seven days a week with evening and weekend hours, Vanderbilt Health Walk‑In Clinics offer accessible care across multiple Middle Tennessee locations. In addition to urgent care services, clinics provide on‑site diagnostic testing and treatment options, including X‑rays, EKGs, lab testing, physical exams, vaccinations, drug screenings, blood glucose testing, and other preventive and occupational health services. Patients benefit from seamless access to follow‑up care through Vanderbilt Health’s extensive network of primary care providers and specialists.

• Proficiently performs all Associate Patient Service Specialist job responsibilities.
• Schedules appointments and procedures through clinical communication, work queues, and patient portal messages
• Manages registration and patient work queues.
• Coordinates with patients and/or outside facilities to ensure all pre‑appointment orders and consults have been received and ready to view prior to patient visit.
• Communicates with patients through the patient portal using critical decision making to route appropriately as applicable.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

• CUSTOMER SERVICE (Intermediate): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
• PATIENT SCHEDULING (Novice):
  The ability to coordinate and schedule patient appointments, procedures and other office visits with various computer systems in the hospital or clinic.
• PATIENT DOCUMENTATION (Novice):
  The ability to receive and record patient information.
• MEDICAL TERMINOLOGY & DOCUMENTATION (Novice):
  The ability to comprehend medical terminology and
• APPOINTMENT & PRODECURAL SCHEDULING (Fundamental Awareness):
  The ability to coordinate and schedule diagnostic testing and procedures within various computer systems in the hospital.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration,…