Resort Operations Internship

Join our Beach Resort in Gatlinburg, TN to create and deliver fun and escapism for our guests! We foster a shared responsibility for our staff, guests and community. Our philosophy is to have Fun at work, Involve the guests, Navigate the now and choose our State of mind. The Rooms Division opportunity will lead you through the process of ensuring a warm welcome for our guests, providing exceptional service and creating a guest experience that will create lasting memories.

• Set the tone of our guests' stay with a warm welcome and efficient check-in process.
• Familiarize the guest with the features and amenities of the property.
• Focus on the care and cleaning of guest rooms and public areas to create a welcome and comfortable place for our guests.
• Monitor inventory room supplies including glassware, toiletries, linens, etc.
• Staff scheduling and labor management
• Ensure confidentiality and security of guests.
• Respond promptly and efficiently to guest requests aiming to exceed expectations.
• Create and monitor Front Desk/Housekeeping assignments.
• Ensure cleanliness of guest rooms
• Create lasting memories through the use of towel art and creative placement of amenities.
• Conduct room inspections to ensure standards are met.
• Supervise Rooms staff and follow-up job assignments.